SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfactory
This cabin is as functional as it is stylish. Definitely added a touch of class to our campsite.❤️
Impressed by the quality materials used in this tent - feels durable and long-lasting
I don't usually write reviews, but I had to for this amazing tent. It's spacious enough to accommodate my large family during our annual camping trips. The double-layer construction and fiberglass poles give it a sturdy feel that reassures me of its durability even in rough weather conditions. What impressed me the most was how easy it was to set up thanks to the automatic opening system - less time setting up means more time enjoying nature! Plus, the bean green color is just so stylish and blends perfectly with our outdoor surroundings.
its elegant bean green color seamlessly blends with nature adding that touch of elegance every camper dreams off!
This tent ticks all boxes - functionality, ease of use, style and durability. Highly recommend it!⭐️⭐️⭐️⭐️⭐️
Impressive
I've been on many camping trips over the years and have used quite a few tents in my time, but none compare to this one. Its unique blend of functionality and ease of use truly stands out - from its quick automatic opening system which made setup a breeze, to its spacious interior offering both privacy (thanks to separate rooms) and communal space for group activities. It's also lightweight making it easy for us carry around during our hiking adventures without compromising on space or comfort inside the tent.
A perfect blend of style, comfort and durability. Best purchase ever!
Easy to set up and pack, even for a beginner like me.
Sturdy construction yet lightweight - ideal for all our family outings.
the automatic opening system is a game-changer. setup was quick and easy!
Definitely worthwhile
We enjoyed both privacy and communal space on our family outing thanks to this cabin's well-thought-out design.
💚Love the bean green color - blends perfectly with nature's beauty.💚
Superb
Impressed by how well it withstands different weather conditions. Truly all-season.
Spacious interior design offers both privacy and communal space. Perfect!
spacious, yet lightweight and easy to carry around
impressed
The color adds a touch of elegance to our camping adventures
As someone who loves camping, finding the right gear can make or break your experience in the great outdoors. This ultralight inflatable cabin checks all boxes when it comes quality and convenience! Its all-season design makes it versatile enough for summer picnics as well as winter campsites ensuring comfort throughout different weather conditions which is really impressive! But what stood out most was how user-friendly this tent was – from its quick automatic opening system saving us valuable setup time to its easy packing process after use; even beginners would have no trouble handling this tent! Quality materials used promise longevity while maintaining lightweight properties making carrying around hassle-free during our adventures. Plus, there’s plenty of space inside allowing large groups like ours feel comfortable without feeling cramped at all thanks to separate rooms designed within the cabin itself.
perfect for both summer picnics and winter campsites.
The perfect blend of comfort, convenience, and style. Best camping investment I've ever made!
💖Love how user-friendly this tent is