SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A small but mighty tool that's transformed camping meal times.
recommend
A definite must-have if you're frequently out exploring!
I'm totally over the moon with my new portable gas stove; its compactness is second to none! Plus, having a BBQ rack incorporated was truly an unexpected delight. This mini dynamo ensures our family outings are always memorable.
ok
This foldable gas stove has made campsite cooking an absolute breeze.
handy
Cooking up serious meals out in the wild just got easier with this gadget
worthwhile
Got this foldable gas stove recently and it's been a total game-changer. Compact yet efficient, it has made campsite cooking so much easier. Plus, who doesn't love being to whip up some barbec anytime?
this portable cooker really packs a punch - warm food and barbies anytime anywhere!
This compact stove with a grill rack is like hitting the jackpot! It's been my go-to for outdoor trips, packing down small and offering the bonus of grilling. The build quality is solid - none of that flimsy stuff you sometimes get. Flame control is spot-on - no more charred sausages or raw burgers for me!
Recently got this foldable gas stove and it's been an absolute game-changer. Compact yet efficient, it has made campsite cooking so much easier. Plus, who doesn't love being to whip up some barbecues? A definite must-have for any camping enthusiast.
I'm totally smitten with my new portable gas burner; its ability to pack down is simply unmatched! Having an integrated BBQ rack was truly delightful. This little dynamo ensures our family outings are always fun-filled and delicious!
Solid build quality and precise flame control - it ticks all the boxes.
this bbq-and-stove duo has totally revamped our wilderness dining 😂 Used it last weekend at our campsite and boy did we enjoy mouth-watering grilled chicken 🌲⛺️ Setting-up & cleaning afterwards were both super simple too.
Just when I thought outdoor cooking couldn't get any better, along came this foldable gas stove with BBQ rack. It's compact yet powerful enough to cook up some serious meals out in the open – perfect for all nature lovers!
This compact stove with grill rack has truly elevated my camping trips.
Portable, efficient and easy to use - perfect for any outdoor adventure!
this little folding cooker with barbie rack has been an absolute godsend on my adventures! Packs down small which makes packing easy peasy. Being able to grill as well? Pure genius! Solid build quality too - no worries about flimsy gear anymore.
this portable cooker is a lifesaver - hot food anytime, anywhere!
sooo i got myself this nifty foldable gas burner recently and man am i thrilled 👌👌 never imagined something so tiny could pack such punch but hey life throws curveballs right 😂 seriously though this gizmo has taken my camping trips up several notches no more battling damp firewood now warm food anytime anywhere plus extra brownie points for being able to whip up some killer barbies 😉💥
This foldable gas stove makes cooking in the great outdoors a breeze.
I'm totally over the moon with my new portable gas stove; its compactness is second to none! Plus, having a BBQ rack incorporated was truly an unexpected delight. This mini dynamo ensures our family outings are always memorable.
The best for wilderness dining. Compact yet powerful.