SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a freelancer, I've always found negotiations to be the trickiest part. This checklist has been incredibly helpful in guiding me through that process. It covers everything from defining your value to handling objections calmly, and even when to walk away professionally if needed. A few more examples would have made it perfect but overall, it's a highly useful tool!
🎉Just starting out in the freelance world and this checklist has been my guiding light! The actionable steps are clear, concise, and have helped me secure some great deals.
As a seasoned freelancer, I found new insights on negotiation tactics from this PDF. It's got its quirks but overall it's a solid resource.
I've always struggled with setting boundaries in negotiations. This checklist made that process so much easier! 💪
Helped turn my negotiations into wins. An absolute must-have resource!
The section about researching your client before talks was super helpful – wish there were more examples though!
This guide is like having an experienced negotiator whispering tips into your ear...without the creepiness of course 😂.
A practical guide that’s helping me earn what I truly deserve.
This guide is like having an experienced mentor at your fingertips! The section on researching clients before talks was particularly enlightening – it’s helped me secure better deals and build stronger relationships with my clients.
Not just another generic guide - it actually helps you understand what makes freelance unique. 👏
I thought I knew how to negotiate until I read this nifty little guide. Now my skills are sharper than ever!
This product really shines when it comes to teaching you active listening during conversations – something often overlooked by other resources.
Seriously folks, if underpricing is your issue then get this ASAP! Saved me from selling myself short again.
If only they'd included some more real-world scenarios for practice... But overall still a useful tool for freelancers looking to up their negotiation game!
This checklist is a great tool for freelance negotiation newbies like me!
A few minor issues aside (like no index), it’s packed full of positive language tips that keep things constructive and collaborative 👍 .
I’ve been freelancing for years but this download taught me new negotiation tactics I hadn’t considered before. Particularly loved the emphasis on active listening during conversations - something often overlooked by most resources out there. Despite its minor quirks, this product is definitely worth checking out!
Came across as slightly intimidating at first glance but once you start using it regularly, trust me, negotiating will feel like second nature!
Love the focus on building genuine rapport with clients. Super helpful!
Wish I had this when starting out! It’s a great tool for defining your value and setting non-negotiables. A few more examples would have been nice though.
The part about role-playing negotiation scenarios is genius! Practicing those regularly has really boosted my confidence 💪 .
This PDF doesn't just tell you what to do, but why it's important. From researching clients to handling objections calmly, everything is explained clearly.
Need a quick reference before stepping into negotiations? Look no further than this checklist – it’s got your back!