SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone dealing with acne for ages, this guide was an eye-opener 🙌 Understanding the biology of my skin made all the difference in choosing effective treatments.
This isn’t just another generic skincare advice book; its focus lies solely on personalizing routines based on individual needs making it stand out from others!
The case study provided in this guide was super inspiring – seeing Emma’s transformation from generic routines to achieving her glow was motivational!
If you're feeling overwhelmed by endless trial-and-error cycles like I did before using these tips then give them a try—you won’t regret!
This guide is a lifesaver! It's helped me understand why my skin reacts the way it does and how to tailor my routine accordingly. I'm no longer wasting money on unsuitable products, yay!
I've been struggling with acne for years, but this personalized skincare guide has made a world of difference. Learning about my skin type and adjusting my regimen was enlightening.
Wow! This guide is so easy to follow and practical. The case study of Emma's journey really inspired me to take control of my skincare routine.
Really enjoyed this guide! It’s a great way to understand what works for my skin. The only downside is that I would love more in-depth explanations on certain ingredients
Finally, something that works for ME! No more one-size-fits-all advice. My complexion has improved drastically since I started following the tips in this digital resource.
If you're new to skincare or feeling overwhelmed like I was, get this guide now! It breaks everything down step by step without pushing any specific products - pure gold 🌟
I’m very satisfied with the results, the only thing I would improve is adding more visual aids or charts 👍
The glow-up is real thanks to this amazing guide 😍 Understanding your own skin biology makes all the difference when choosing products and building a routine.
I love how adaptable the advice in this guide is; it evolves with changes in season and lifestyle shifts which makes maintaining healthy skin much easier 💁♀️
This isn't just another generic skincare manual; it focuses solely on creating a custom approach that actually yields lasting results. Couldn't recommend enough!
The checklist provided in the digital resource keeps me focused on what matters most: understanding MY unique needs for better skincare decisions 👏
Tired of trial-and-error? Me too until I found this gem 💎 Now I have clarity about what suits MY SKIN best & confidence in making smarter choices every day!
informative and easy to follow, but I wish there were more product recommendations for sensitive skin