SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This telescope is simply amazing - superior quality optics packed into a small device that fits comfortably in my handbag. It’s perfect for impromptu bird-watching sessions or just admiring the beautiful landscape details during family trips.
amazing product
i got mine last week and have used them every day since then....great clarity....easy handling.....very satisfied...
Absolutely thrilled with this product—I’ve never seen anything quite as sharp through binoculars before! Worth every penny if you ask me!
The first time I used this telescope was at a local park where several species of birds frequent – and what an experience it was! The crispness and detail were unbelievable; I could see individual feathers fluttering in the breeze!
This set, man, it's a total game changer! It has seriously taken our family outings to the next level. We're talking about fun that's off the charts here! Before we got this set, things were pretty standard – you know how it is: picnic in the park, hike up the hill... same old, same old. But now Now we've got eyes like hawks and can see for miles and miles! It feels like we've been rocketed a whole new world of adventure 🚀🏞️. The kids are absolutely loving it; their faces light up every time they get to spot something from far away. And let me tell, there's nothing quite like seeing your children filled with such excitement and joy. And hey, don't even get me started on how cool it makes us feel as parents - all kitted out and ready to explore our surroundings in ways we never could before. This isn't just some ordinary outing anymore; no sir! This is an expedition into uncharted territories!
super
This handheld telescope was exactly what I needed—compact, lightweight, and delivers stunningly clear images. It's become my go-to for all outdoor activities.
Clarity? Check! Magnification? Check! Comfortable to hold? Double-check!! This thing is just awesome!
this telescope is so cool...it's small enough to carry around but powerful enough to see really far..i'm loving it...
great
🌟Super impressed with this product—the clarity and detail I can see are simply astounding. Makes every trip outdoors a new adventure 🏔️
When you live near mountains as majestic as mine, you need something powerful enough to capture their grandeur—this telescopic marvel does just that with its superb zoom capabilities giving you an up-close view of those towering peaks.
It’s rare that a product actually lives up to its hype, but this one does! Clear vision, easy handling - perfect for my bird watching hobby!
Not only does this set make everything more fun but also adds an educational aspect too. Our curious little explorers are learning so much about nature while having a blast at the same time. So yeah folks if you're looking for something that'll pump some adrenaline into your family outings while keeping everyone engaged then trust me when I say this: You need to get yourself one of these sets pronto! Your future self will thank you for making such a wise decision today.
recommend
This handheld telescope has added a whole new dimension to my hikes. With such high-quality optics at play, I feel like an explorer charting uncharted territory!
The compact size coupled with the amazing clarity makes these ideal for taking on walks or hikes. A fantastic purchase in my opinion!
This little device has brought me closer than ever before to the beauty of nature—it feels like you're right there with the birds and animals you’re observing 🐦🦌
If you love outdoor activities as much as I do, then you'll understand the importance of having a good pair of binoculars. This handheld telescope doesn't disappoint—it's lightweight, user-friendly and offers clear views that make every trip more enjoyable.
ok
You know that feeling when you spot something far off in the distance and wish your eyes could just zoom in? Yeah well, with this little gem right here, that ain't a problem anymore. The clarity of vision it provides is so insane; it feels like whatever you're looking at is right up and personal. Just imagine being able to see every tiny detail on things miles away as if they were just an arm’s length away from you. Now stop imagining because with this device that's exactly what happens! You get to see stuff crystal clear no matter how far they are. I'm still trying to wrap my head around how awesome the focus on this thing really is! It’s almost surreal honestly; one moment you’re squinting your eyes trying to make out some blurry object and then bam! You use this device and suddenly everything comes into sharp focus.
One word to describe this product? Fantastic! The 10x35 magnification brings everything into sharp focus—whether you're birdwatching or just stargazing at night, every image appears crystal-clear and incredibly detailed.
very good
If you're looking for high-quality optics packed into a compact design, look no further than this handheld telescope. It delivers stunningly clear images making every outdoor adventure feel like an exploration journey filled with wonders waiting to be discovered!