SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
incredible!
I love how this pot absorbs tea oils over time, giving it an ever-changing natural aesthetic.
Drinking from this exquisite handcrafted Yixing Purple Clay Teapot feels like being transported straight to China. Each sip reveals new depths as the clay seems to enhance the flavors beautifully!
Impressive
Perfect for brewing Pu'er tea! The clay really enhances the flavor profile.
The 300ml capacity is perfect for me and my wife when we want to enjoy some old white tea together after dinner. And let me tell you – everything tastes better out of this beautiful piece!
this teapot brings out the subtle nuances of flavor and aroma in my favorite teas.
this little gem holds just enough for me and my partner to enjoy a relaxing cup together 🥰
recommend
I've been using this teapot for a couple of weeks now, and I'm amazed at how it has enhanced the taste of my morning brew. The clay seems to have a magic touch!
I was initially drawn to the Lucky Rabbit design, but after using it for a while, I've come to appreciate its practical features. The mesh outlet ensures a smooth pour every time.
Fabulous
This isn't your ordinary teapot! From its unique rabbit design to its superior quality purple blood sand construction - everything about it screams elegance and sophistication.
It's not just about drinking tea; it's an experience with this pot.
satisfactory
This teapot is a true testament to Chinese craftsmanship. Love it!
The mesh outlet water feature is such a thoughtful addition! Now, pouring tea is as smooth as can be with no more annoying drips or spills on my tablecloth.
ok
Nothing beats sipping tea from this handmade purple clay pot.
I'm impressed
A perfect blend of functionality and aesthetics in one teapot.
The 300ml capacity is perfect for sharing a cup with my partner.
If you love tea half as much as I do and want to experience all those intricate notes and hidden layers of flavor which often go unnoticed - then give yourself an upgrade with our little hero here. Because life’s too short for mediocre tea experiences right? Get ready for some serious sippin' satisfaction because once you go down this road there ain’t no coming back!
A beautiful addition to any kitchen, and it brews great tea too!
This teapot is not just an object; it's a testament to the rich heritage of Yixing and their superior clayware. Every sip feels like a tribute to this tradition!