SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tool has become an essential part of our garage equipment in no time! Its robust construction ensures durability while its capacity (a whopping two-and-a-half ton!) gives us peace of mind when we're working under our vehicles 🚗 The adjustable height feature adds versatility making it suitable for cars and trucks alike.
This jack has been a godsend for me – it's heavy-duty, can lift up to 2.5 tons, and has a great lifting range of 3.7-17.1. Perfect for any vehicle owner!
I'm thrilled with this purchase! The wide lifting range makes working on my car easy as pie plus its ability to support such weight means I can use it on heavier vehicles too.
Sturdy, reliable and versatile - an essential tool for all car owners!
Wow, this scissor jack is really something! I've been using it for a few weeks now and I'm super impressed. It's heavy-duty as promised, lifting my truck with ease. The lifting range is also impressive - from 3.7 to 17.1. That's more than enough for most of my needs. Plus, the fact that it can handle up to 2.5 tons? That's just amazing! 😊
Impressive lifting range and weight capacity. Makes vehicle maintenance a breeze.
Impressive! This scissor jack is a beast. It's sturdy, reliable and lifts my truck with no issues at all. The 2.5-ton capacity is fantastic and the lifting range suits all my needs.
A solid tool that does exactly what it promises - lifts up to 2.5 tons with an impressive height range! Makes maintaining my vehicles so much easier now.
Superb
A must-have in any garage! Handles heavy vehicles with ease.
recommend
so happy with this purchase had to share what a lifesaver lifts high enough even for bigger vehicles like trucks honestly don't know how i managed without it before plus being able to support such weight means there are very few jobs out of reach now highly recommend 👌
Impressive
ok
Durable construction, high lift range - a perfect jack for trucks!
satisfactory
This jack is top-notch quality: robust construction, excellent weight limit (2.5 tons) and variable height adjustment make this essential in any garage toolkit.
Superb quality. Lifts 2.5 tons effortlessly. Highly recommended!