SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Superb
Flying drones isn't new to me but flying THIS one definitely feels different..it's got an amazing high-performance motor which sets it apart from others while maintaining user-friendliness for beginners like myself..plus that hd cam delivers clear images like no other!
Highly recommend
This drone is a marvel of technology! The GPS feature ensures stable flight even in rough weather conditions and the HD camera captures everything with such clarity, it's just amazing.
satisfied
Picture quality is good
The high-performance engine is an absolute beast - it's powerful yet surprisingly easy to control. The GPS feature maintains stability even in windy conditions. let's not forget about that HD camera! I was astounded by the quality of footage it captures
Impressive
It's just amazing technology
recommend
truly stands out capturing every detail in stunning clarity
I never thought I'd find a drone that balances power and ease-of-use so well! With its high-performance motor and user-friendly GPS system, controlling it is effortless.
Fabulous
This drone has been nothing short of amazing! Its robust engine gives you all the power you need while still being easy to navigate thanks to its advanced GPS feature. Plus, that HD camera offers unbelievably clear images which make each flight feel like your own personal movie shoot.
worthwhile
I haven't had any problems with the drone. It's a dream to fly and very easy to control. Even in the wind. Video quality is excellent.
Superior
I am very satisfied.
splendid
Being my first drone, I can only give a positive opinion of it, extremely simple to fly even for a first-time person.
This drone isn't just a simple gadget you tinker around with for fun; it's a remarkable piece of technology that represents an investment in both entertainment and adventure. The look and feel of the drone is high quality. The controller is the advanced version of this model and has a great feel to it. This drone flys beautifully and responds very well especially when GPS is off and its on manual. The 1080p camera takes excellent picture for a stationary camera. I havent had the jello effect; I've read about so I'm good. The drone can take a 32g SD card which is an upgrade from the 16g the standard addition takes. So if you're considering investing in a drone for fun or exploration purposes - don't think twice! This High-Performance FPV Drone offers more than just flight capabilities; it opens up new realms for adventure while ensuring peace-of-mind through its reliable tracking features. Not often does one come across gadgets that offer such value for money along with high-end performance like this one does.
Stellar
The drone has many advanced features that make it safe and stable. The remote control is comfortable, robust and well made with immediate access to automatic return home and various other advanced flight functions.
This FPV drone is a game-changer! The GPS feature ensures I never lose track of it and the HD camera captures stunning footage. It's high-performance indeed.
This drone is everything it is advertised to be at an unbeatable price point. I only recently learned to fly manual micro / mini drones so I had some baseline skills but this drone blew me away. Every feature on this quad works great, it is super quiet, sleek and practically flies itself if you want it to. My friends call it the Stealth Drone. If you take it off GPS mode it acts like a racer -very fast! Battery life is at least 20 minutes, video and pictures are great, I could go on and on, but bottom line - you won't be disappointed. I strongly recommend getting the extra batteries and props option because you will not want to stop after one battery!