SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this drone! You have so much control even with the gps off! The go home function is amazing... if you lose sight of it flip the gps on and the go home on and it will return to you every time! I'm really impressed with the controller... I know it takes 8 AA batteries but I have at least a dozen flights on a set of batteries. (I have recharables).... The follow me function is another nice feature!
Easy to fly, good battery life, decent pictures, and a lot of fun! Great buy.
This is a Great Product. The newest firmware works nicely :) it's better than I thought it would be. Video is super and no static like other systems I've seen at my flying field. I do get over 20 minutes flying time too...
Great product. Way more than expected. Really enjoying the ease of operation and the stability of the GPS hold. Only wish the camera was adjustable. Love it for sure.
A very nice drone with many bells and whistles! Test all modes of operation and they all work as described. Construction is very solid as is the design. Something to be aware of my transmitter mode was set to "expert mode" out of the box, so if you are not a good flyer check the setting before your first flight! In expert mode you definately need the piloting skill set to fly this bird. Another nice feature is the ability to adjust each control input, Yaw, Bank, and Pitch to individual settings so you can customize the sensitivity to match you flying ability! All in all I am very pleased with the drone! and a very good buy!
Love ❤️ it and it's easy to fly I flew it from our back deck over to the school field and back and landed it back on the deck no problem....
Just took the maiden flight this morning. I have never flown a drone before. It was so easy to set up and before I knew it I was flying it all over. If I lost site of the drone or got confused about it's orientation I just flipped the RTH switch and here it came like a puppy on a leash. So much fun. Thanks for a great product.
This is an excellent copter. It is my second, I highly recommend the copter. Very ease to fly and steady. Great way to learn FPV flying before you start using a race copter.
The first Drone I have owned. Very impressed by the ease to which it fly's. The features are great. and is somewhat durable. The long flight time is great too. It's a bit on the small side so wind has some affect on it's stability. Just don't take her up on super windy days. This thing will go quite high, at 450 meters you probably couldn't see it. I've only had mine to 150 meters and that is high enough for the things I want to do with it. My only regret is not stepping up to the unit with the gimbal mounted camera. The camera pictures and video are pretty good, you just have to know when to tilt the drone to achieve the correct footage you are trying to obtain.
Highly recommended for someone's first gps drone.
This drone is a game-changer! The high-definition camera captures stunning images and the GPS feature adds an extra layer of convenience. It's stable, fun to fly, and has an impressive battery life. This gadget is worth every penny!
I'm absolutely in love with this FPV Drone! Its sleek design coupled with its high-performance capabilities make it a joy to operate. Not to mention the crystal clear photos and videos it produces are simply mind-blowing.
The HD Camera on this drone takes breathtaking aerial shots while the GPS makes navigation a breeze. Even for a beginner like me, flying was easy and enjoyable. Highly recommended!
I've flown many drones before but none compare to this one! With 20 minutes of flight time, incredible speed when off GPS mode, and top-notch video quality - it's truly unbeatable.
Top-notch drone! 🚁
This High-Performance FPV Drone exceeded my expectations! My kids loved flying it under supervision because of how easy it is to control. Truly amazing product!
The look and feel of this drone screams quality! It responds well in manual mode without GPS too which shows just how versatile it really is.
I used to crash all my old quads but not anymore thanks to the altitude hold feature on this one that allows me take perfect pictures effortlessly.
This quadcopter is superb; from return home function, follow mode down to almost 20 minutes flight time - everything about it screams excellence!
Flying has never been easier or more exciting than with this drone; even as a first-time flyer I found operating quite simple. Absolute gem of a product! Easy-to-fly even amidst strong winds plus working on video feels natural – definitely one of the best deals out there.
Perfect drone for beginners! The motors are adequate and although manual mode isn't for everyone, it still does a great job overall.
Control with this drone is simply sublime even when the GPS is off. Plus, the go home function works like magic every time!
The ominous feeling as this quad hovers intelligently in mid-air gives me goosebumps – wind or no wind! It feels less like a toy and more like an advanced machine.Better than I anticipated; video quality is super with zero static unlike other systems I've seen at my flying field. Over 20 minutes of flight time too...simply amazing!
👍 Amazing!
The first thing that struck me was how easy this drone was to fly straight out of the box. With features such as altitude hold and GPS hold, even beginners can get some great shots without worrying too much about piloting skills. Plus, you get clear and sharp videos every single time – an absolute steal.