SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i can't believe easy it was to set up and start using...and those LEDs 😍
This product has made my small living space look so chic and organized 💖💫
those large under-bed drawers are perfect for storing extra bedding or out-of-season clothes...so practical!
I'm in love with its minimalist design; it's a true space saver without compromising comfort.
Finally found a bed frame that combines style, comfort, AND utility in one package! 🎉
those large under-bed drawers have made organizing my room so much easier.
The solid wood support provides such stability – I've never slept better before 💤
The solid wood support not only looks good but feels incredibly sturdy too.
it's more than just stylish, every feature is thoughtfully designed for convenience and comfort.
This bed frame exceeded all my expectations! It’s practical yet trendy – perfect combo!
finally found something that combines style, functionality, and durability all in one package
no need for extra lighting while reading thanks to those LEDs...such an innovative idea 💡
Nice bed frame
i must say, i'm impressed by how comfortable it is despite having no box spring.
this product has definitely upped my bedroom game - loving the vibe created by those LEDs
This bed frame is incredibly sturdy and stylish. I love the solid wood support, it gives me peace of mind knowing that it can hold to 1000 lbs. The LED lights are a great bonus, they create such a relaxing ambiance in my room.
I'm absolutely thrilled with this purchase! The under-bed storage drawers have been a game changer for keeping my bedroom tidy. And those LEDs? They add such an elegant touch.
The app-controlled LEDs on this bed frame are just amazing! It's like having my own personal light show every night before I go to sleep. Plus, the robust structure ensures long-lasting use.
A perfect blend of style and functionality - that's what this bed frame offers! Its minimalist design fits perfectly in my small apartment while the large storage drawers help keep clutter at bay.
What makes this product stand out is its combination of comfort and utility. From its solid wood support to the innovative LED lighting – everything has been designed thoughtfully!
Love how easy it was to set up! The fade-resistant feature ensures it will continue looking new for years which makes this investment even more worthwhile.
This isn't just your average bed frame; from its sturdy construction to LED lighting – everything screams innovation!
I'm in awe of how well this product combines style and functionality. The under-bed storage drawers have made organizing my room a breeze!
The solid wood support not only adds to the overall aesthetics but also ensures durability. Plus, those LEDs are just too cool!
It's amazing how this product manages to combine elegance with practicality. Its minimalist design is ideal for small spaces while the large storage drawers offer ample space for keeping things tidy.