SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hey everyone, I just had to share my thoughts on this awesome carbon fiber travel tripod I've been using lately. It's been a total game-changer for me. This thing is so lightweight and compact, it's made traveling with my camera gear a breeze. Whether I'm out exploring new landscapes or capturing street scenes in the city, this tripod has been my go-to companion. And let me tell you, it's super sturdy too. I've tested it in all sorts of conditions – windy beaches, rocky trails, you name it – and it's held up like a champ every time. The quick-release plate makes setup quick and easy, so I can spend more time shooting and less time messing around with my gear. Overall, I'm seriously impressed with this tripod, and I'd recommend it to anyone who loves to travel and take photos along the way.
Rugged construction combined with minimal weight makes it the ideal tool for outdoor photography sessions.
no more sore shoulders from carrying heavy gear around town kudos to whoever designed this masterpiece
Amazing product! The lightweight design makes travelling so much easier. And the fact that it’s made from carbon fiber means you don’t have to worry about durability either.
this baby has made traveling with camera gear a breeze no compromises on stability either
👍👍👍
Lightweight? Check. Durable? Double check. Easy to carry around on long hikes and photo walks
I recently purchased this carbon fiber tripod after reading raving reviews online about how lightweight yet strong it was - I must say, they weren't kidding! The quality of construction is top-notch; you can tell that every detail has been carefully thought out to ensure maximum durability while keeping the weight as low as possible.
i never leave home without it anymore a true game-changer in my photography journey
Absolutely love how easy this is to carry around during long hikes or city tours.
I'm thrilled with this tripod!
The best part? No compromise on sturdiness despite being so lightweight – truly remarkable engineering indeed!
Super light and easy to set up! This is a-changer for my travel photography.
This carbon fiber tripod has made my travels much easier. Lightweight, durable and compact... what more could I ask for?
Finally found perfect companion for my camera during trips. Its lightweight and compact design make it perfect for travel, allowing me to explore new locations without being weighed down by bulky equipment. Despite its small size, it offers exceptional stability, providing a reliable platform for my camera even in challenging conditions.
i've had heavy tripods before but nothing beats having something that does an equally good job without weighing me down 👍
The stability this lightweight tripod offers even in windy conditions is impressive. Definitely a must-have for any outdoor photographer.
this thing is like magic – super light yet incredibly stable!!!
It offers exceptional stability, providing a reliable platform for my camera even in challenging conditions. I've used it to shoot everything from expansive landscapes to intimate portraits, and it has never let me down.
it's fine..
A dream come true for every traveler who also loves photography! This ultra-lightweight carbon fiber tripod has revolutionized how I capture memories on-the-go 😊
This product has truly revolutionized my travel photography experience! Being able to capture stunning images without having to lug around heavy equipment has made all the difference in my adventures. Its lightweight design makes transportation effortless; plus, its solid build ensures your camera stays stable no matter where you set up.
The best part about this product? Its portability!
No more lugging around heavy equipment while hiking up mountains—this thing is a lifesaver (and back-saver)!
Impressed !!