SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As avid traveler and photographer, I'm always on the look-out for gear that is both compact and efficient. This travel tripod ticks all the boxes - from its compatibility with various camera types to its smooth 360° rotation feature. It fits snugly into my backpack without adding much weight!
This carbon travel tripod is a real gem. Despite its feather-light weight, the stability is top-notch and perfect for capturing those picture-perfect moments on family.
recommend
This lightweight carbon fiber travel tripod is nothing short of a revelation! With previous tripods, lugging them around all day used to leave me exhausted but not anymore thanks to this gem which feels almost like carrying air yet provides impressive stability at the same time – quite a feat if you ask me! What adds icing to the cake is how easily it becomes compact when folded down - making storage hassle-free even in tight spaces like packed bags or crowded car trunks during travels. Bought one initially for myself but ended up gifting another seeing how practical they are; we're both thrilled by these purchases!
The balance between lightness and sturdiness in this travel tripod is just right. Used it in various conditions and always got great results!
this thing is awesome!!! easy to carry around because it folds down so small!!
satisfied
Bought one for myself and gifted another - we're both thrilled by the quality and portability these tripods offer! They take up minimal space in our bags making them ideal for travel.
truly impressive
Never thought such a high-quality yet lightweight tripod existed... but here we are! Solid as an oak tree yet feather-light like a gem; truly exceeded all expectations!
When it comes to travel photography, this carbon fiber tripod has become my companion. It's incredibly lightweight which makes carrying it around for a breeze and despite that, the stability is top-notch! The compact design when folded down fits perfectly into my backpack I'm genuinely impressed with its performance.
high quality
I've been using this tripod for a few weeks now and I must say, it's exceeded my expectations. The high-strength carbon fiber build hasstood several outdoor shoots in challenging conditions. Despite its durability, it's incredibly lightweight making it easy to carry aroundli>
Works properly
Lightweight, easy to carry around, fits perfectly in my bag
ok
This travel is surprisingly lightweight yet so strong. Perfectly fits in my backpack without adding much weight.
When I first came across this carbon fiber travel tripod, it immediately caught my attention with its lightweight design. But what truly won me over is the surprising stability it offers despite its weight.
wow
I never thought I'd find a high-quality yet lightweight tripod... but here we are! even used it in various conditions always getting great results!
truly impressive
Really nice, stable and accurate
The high-strength carbon fiber material gives you the assurance that this tool will last long even under rugged conditions 💪🏼
Totally amazed by its portability and durability. Fits perfectly into my carry-on luggage, ready for any impromptu shooting opportunity.
No more shaky videos thanks to this amazing tripod! It’s compatible with both my DSLR and smartphone which makes it super versatile for me.