SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love with this bin! Not only does it look stylish but its infrared motion sensing feature makes waste disposal super hygienic
No need to worry about germ spread with this touchless beauty! The automatic opening and closing mechanism ensures minimal contact thus making waste disposal super hygienic
Say goodbye to germs with this intelligent piece of tech! Its hands-free operation ensures minimal contact - perfect for maintaining cleanliness.
It’s not just a bin, it’s an experience – from its luxurious gold finish to its smart features like touchless usage and stay-open function during busy times!
this product is awesome...no more touching dirty lids 👏 plus it looks gorgeous in my kitchen ✨
recommend
In today's world where hygiene is paramount, having this touchless experience at your fingertips is such a relief! It opens automatically when you approach it making it super convenient especially during those busy cooking days when you have lots going on in the kitchen.
This isn't just any ordinary garbage bin; it’s like having an extra helper around the house! Its automatic opening and closing mechanism minimizes contact thus reducing germ spread which gives me peace of mind knowing I'm doing everything possible to keep my family safe from harmful bacteria
This gold sensor trash can is a perfect blend of functionality and style. Its automatic opening and closing feature ensures minimal contact, reducing the spread of germs significantly. Plus, it looks absolutely stunning in my kitchen!
Not only is this trash can eco-friendly but it's also incredibly efficient. The intelligent charging system ensures over two months of use from a single charge, saying goodbye to the hassle of frequent battery replacements.
This luxury gold sensor trash can has been an absolute game-changer in my home! Not only does its golden hue add elegance and sophistication to my kitchen decor, but its infrared motion sensing feature offers a cleaner, more hygienic way to dispose of waste.
Impressive
The intelligent charging system on this model saves me from constantly changing batteries which has been such a relief. It's eco-friendly too which is always a plus in my book!
Hands-free operation and a luxurious gold finish, what's not to loveli>
Eco, stylish, and highly efficient. A perfect addition to my kitchen.
No more germ spread with this touchless beauty. Plus it looks chic!
This smartly designed sensor trash can has been nothing short of revolutionary for me. The luxurious gold finish makes it look incredibly chic while also being highly functional due to its infrared motion sensing technology ensuring hygienic waste disposal by eliminating any need for physical contact with the bin itself.
A smart trash can that's also eco-friendly? Yes please!
This bin is functional and fashionable - a rare combination indeed.
The convenience offered by this product is unparalleled! Its automatic opening and closing mechanism ensures minimal contact thus reducing germ spread significantly. Plus, the stay-open function allows for extended disposal times during busy activities making it perfect for those who love hosting dinner parties or family gatherings at their place!
The intelligent system saves me from constant battery changes.
Loving the automatic open-close feature! Hygienic waste disposal made easy.
Stay-open function for busy times is super convenient. Highly recommend!
satisfactory
Who knew a trash can could be so chic? The luxurious gold finish adds an elegant touch to any decor while its infrared motion sensing technology offers a cleaner, more hygienic way to dispose of waste.