SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glass coffee table is just the cherry on top – elegant and functional at the same time 😍
i can't get over how easy it is to clean this outdoor set. the removable cushions and glass top table are such a lifesaver!
👍 The minimalist modern design fits beautifully with my patio decor. Couldn’t be happier! 👍
This product has brought out the best in our outdoor living space - it’s both functional and stylish!
The minimalist modern design of this furniture set fits beautifully with my existing outdoor décor. But it’s not just about looks; the quality is exceptional too! The combination of a sturdy steel frame and hand-woven PE rattan wicker makes it incredibly durable against all kinds of weather conditions without any signs of rusting or fading.
What I love most about this luxury 4-piece set is its versatility! It can easily accommodate my family gatherings yet still feels cozy when it's just me sipping coffee on a quiet morning. Plus, its easy maintenance – removable cushions and glass top table – make cleaning up after parties hassle-free!
Investing in this outdoor sofa set was one of the best decisions I've made recently! Not only does it look stunning, but also provides enhanced comfort thanks to its spacious seating area covered by high-quality cushions that invite you to relax for hours without feeling discomfort.
From the moment we assembled our new 4-piece outdoor sofa set, we knew we had made an excellent choice! Its robust construction assures us that despite harsh weather conditions, there will be no rusting or fading. The cushions are thick and lofty, providing a level of comfort that has made our outdoor space the preferred spot for family gatherings.
Modern design blends seamlessly with my patio decor. So pleased!
The elegance of this 4-piece set is undeniable! It's beautifully crafted with a sturdy steel frame combined with hand-woven PE rattan wicker which ensures durability and weather resistance. The glass coffee table adds an extra touch of sophistication, perfect for hosting drinks or displaying decorative items.
This sofa set offers more than just comfortable seating; it brings style and functionality to my patio. Its minimalist modern design complements any décor while the removable cushions and easy-to-clean glass top make maintenance effortless.
Sturdy, weather-resistant and incredibly comfortable - a perfect outdoor sofa set!
The luxury wicker rattan 4-piece outdoor sofa set exceeded all my expectations in terms of both aesthetics and functionality. With its sturdy construction, enhanced comfort features like spacious seating area covered by high-quality cushions, it invites relaxation at every opportunity. Furthermore, the elegant glass tabletop makes hosting meals outdoors an absolute pleasure!
Durable construction, easy to clean, looks stunning – what's not to love
The glass tabletop adds an elegant touch while being.
I can't express enough how happy I am with this purchase! This outdoor sofa set is built to withstand weather changes without rusting or fading - something not many other sets offer! Plus, its ergonomic design including curved armrests and back supports provide unparalleled comfort whether you're lounging alone or entertaining guests.
Unparalleled comfort thanks to the ergonomic design. Highly recommend!
Thick cushions invite relaxation; they're also spill resistant - bonus!
Ergonomic armrests and back supports are a good
The sturdy steel frame and hand-woven PE rattan wicker of this outdoor sofa set ensure durability, offering me peace of mind knowing it can withstand weather changes.
This 4-piece set is a delight to have! It's not just comfortable but also water spill resistant - making maintenance an absolute breeze!
I'm in love with the modern design of this furniture It blends seamlessly with my existing patio decor while adding a touch of luxury.
From hosting drinks to meals or displaying decorative items, the elegant glass tabletop serves multiple purposes while looking incredibly stylish.
The ergonomic design including curved armrests and back supports offer unparalleled comfort, making our outdoor space the go-to spot for relaxation.
With its easy upkeep features like removable cushions and glass top table, this sofa set makes cleaning after gatherings hassle-free – truly remarkable!