SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a reliable phone stand for quite some time now and I must say, this magnetic 360° stand is by far the best one I’ve come across. Its strong magnet holds my device securely in place - no more worrying about accidental knocks or slips! The adjustable aluminum base not only adds an elegant touch but also provides excellent stability. But what truly makes it a standout product is its 360-degree rotation feature. It offers unparalleled versatility, allowing me to adjust my device to any angle that suits my needs - be it for video calls, watching movies or even browsing recipes while cooking. Plus, it's compatible with both iPhone and Android devices which means everyone in our household can use it without any issues. All these features packed into such a compact design...it’s genuinely impressive! If you're looking for a durable, user-friendly and functional phone holder, look no further.
I am genuinely amazed by this phone stand. The magnetic grip is incredibly strong and the 360° rotation feature offers a level of flexibility I didn't know I needed. It's perfect for video calls, watching movies or even following recipes while cooking! Plus, it's compatible with both my iPhone and Android devices which is an added bonus.
Fantastic
This phone stand is a true marvel! The magnetic hold is strong and the 360° rotation offers so much flexibility. I can adjust it to any angle that suits me, making video calls or watching movies more enjoyable. 🙌
What an amazing gadget! It's super compact yet provides great stability for my phone. Perfect for multitasking at home or in the office.
The convenience that comes with using this product cannot be overstated. No more propping up phones against books or dealing with flimsy stands that topple over easily! This one stays put no matter how much I tap on the screen and lets me rotate my device freely for optimal viewing experience.
The adjustable aluminum base of this stand adds a touch of class and durability. It doesn't feel flimsy like some other stands I've used before.
👍 great product! love how easy it is to adjust the viewing angle thanks to its 360-degree feature
Finally found a reliable phone stand that works well with both my iPhone and Android devices without any issues!
😊 this little thing has made life easier no more holding phones during long calls plus it’s sturdy and looks sleek on my desk
I'm impressed by how solidly built this device holder is - even when I accidentally knock into it, my phone stays put!
✨wow just wow never knew i needed this until now makes using apps while cooking so much easier good job on creating such a handy tool
recommend
This adjustable phone holder has exceeded all my expectations. It’s not only sturdy but also super easy to use - just attach your device and adjust the angle as you please. From office meetings to workout sessions at home, it does a fantastic job holding my phone securely in place.
This magnetic phone holder has been nothing short of phenomenal. The design feels premium, but what really sets it apart is its functionality- unparalleled versatility with full rotation ability.
📱love love love this adjustable stand not only does it have a powerful magnet but also allows me to rotate my device however i want total win-win
this is the best phone stand i've ever used it's super sturdy and the 360° rotation is a game-changer
What a brilliant invention this magnetic stand is! Its design feels premium yet durable thanks to its aluminum base. But what truly sets it apart from others on the market is its full rotation ability that allows me to position my device however I want - vertical, horizontal or anything in between!
👌super happy with my purchase, this magnetic stand holds my phone securely and lets me adjust to any angle so convenient!
never thought I'd be excited about a phone holder but here we are! it’s adjustable, durable and looks great on my desk. couldn't ask for more.
superb
totally love this product easy to use strong magnet perfect for video calls or watching movies highly recommended 👍
excellent quality very user-friendly design allows complete freedom in adjusting viewing angles top-notch product indeed 😊