SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm completely in love with this magnetic selfie stick tripod. The 360° rotating head is a game-changer, allowing me to easily adjust the angle for perfect selfies and video calls. Plus, it's so compact and lightweight that I can effortlessly carry it in my pocket or travel bag. The stable tripod base ensures steady shots every time which is fantastic when you're out and about exploring new places.
The magnetic attachment is super strong, my phone never falls off! Plus, it's so easy to snap on and off. Love this product. 📱💖
I can't believe how stable this thing is! I was filming in the park and it didn't wobble once.
This product has exceeded all my expectations! Its universal compatibility means that everyone in our household can use it regardless of their phone type which is super convenient. The magnetic attachment is incredibly strong ensuring that our phones are secure at all times - no more worrying about accidental drops! And let's not forget the hands-free convenience; group photos, fitness filming, video diaries...you name it, this gadget makes everything easier!
This tripod has changed my selfie game forever. The 360° rotating head lets me get the perfect angle every time!
Amazingly lightweight yet sturdy. It fits perfectly into my travel bag without adding any weight.
Perfect for hands-free video calls with family - no more arm ache!
The mini foldable design of this selfie stick tripod really sets it apart from others I've used before. Despite its small size, there's no compromise on stability thanks to the robust tripod base. It offers such versatility too – whether I need to take a quick selfie or record professional-quality videos with ease due to the 360° rotating head feature. Plus being able to snap your phone on and off effortlessly with a reliable magnetic hold adds another level of convenience.
i love that i can use it with all of our phones at home because of its universal compatibility
this mini foldable design makes carrying around a breeze, don’t even notice it’s there 😊
A must-have for fitness enthusiasts like me who want to record their workouts.
Great value for money! This gadget offers convenience and quality wrapped up in one neat little package.
it's really handy when you're out and about, especially if you enjoy taking group photos or shooting videos
Love it!
With this tripod, my video diaries look so professional! The 360° rotation feature is simply brilliant.
I'm impressed with the stability of this tripod. It ensures steady shots every time.
It's quite versatile - works great for selfies, video recording or even as a stand for watching videos
The magnetic attachment on this thing is seriously strong. My phone feels secure at all times.