SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This soap has been a revelation for my makeup brushes. It's solid, so it doesn't spill or make a mess in the bag, and it does an excellent job of getting all the residue off. The silicone pad is genius; it really gets into every nook and cranny of the brush without damaging the bristles. Plus, the coconut scent leaves everything smelling fresh and clean. I've noticed that my brushes are softer after using this cleaner too which is a nice bonus! No more harsh chemicals for me thanks to this gentle formula.
My beauty blenders have never looked better since I started using this compact cleaner! The solid soap cleanser gently lifts away any leftover color or buildup while conditioning them at the same time - they feel like new again every time I use it. And let's not forget about that delightful coconut scent...it makes cleaning almost enjoyable!
I'm loving how quick and effective this cleaner is on my makeup tools, whether they're sponges or brushes. The soft scrubbing action from its silicone pad ensures deeper cleaning without causing damage – something hard to find these days! Plus, its compact size makes it perfect for travel as well.
Got tired of dirty makeup brushes? This product will solve your problem with ease: just wet lather swirl rinse repeat if needed voila your tool looks brand new again plus you get to enjoy its pleasant coconut aroma during process
this stuff works wonders on old stubborn stains i thought were permanent now i can actually see original color of my sponge also love how small yet efficient packaging is very easy to carry around
A lifesaver when travelling!
Wow what a great little helper Freshly cleaned brushes in minutes with zero effort Also love that sweet subtle coconut scent
no more leftover color on my brushes thanks to this cleaner! it's so easy to use and the results are amazing.
this is a must-have for any makeup enthusiast. It's gentle, effective, and smells great!
It keeps my tools soft while removing all that nasty buildup. Plus, it’s small enough to fit in my bag – perfect for travel!
The silicone pad does wonders for deep cleaning without damaging the bristles or sponges. The soap cleanser is gentle but super effective at lifting away stains and residues.
Finally found something that can clean AND condition my beauty blenders without causing damage! This solid soap cleanser with its handy silicone pad has been a lifesaver.
This product makes brush cleaning so much easier! I love how quick and efficient it is - no more residue or leftover color on my brushes anymore.
An absolute staple in my daily routine now. It’s compact, easy-to-use & leaves everything smelling fresh & clean!
I'm loving this solid soap cleaner...it gets rid of all makeup residue from brushes leaving them soft as new plus the smell of coconuts just tops it off perfectly