SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With its durable metal construction, this floor-standing rack is an absolute gem. Not only does it provide ample space for my magazines and books with its multi-tier display, but the freestanding design also means I can place it anywhere in my house without any trouble. Its sleek metal finish gives a professional touch that compliments my decor perfectly. The vertical design is such a smart solution to save space while offering maximum storage capacity. This product has truly exceeded all of my expectations.
a great buy indeed ! plenty roomy , pretty firm , adds a nice touch wherever placed . happy customer here
Durable and stylish - what more could I ask for?
I'm absolutely thrilled with this magazine and book display rack! It's built to last thanks to the sturdy metal frame which resists wear and tear effectively. Plus, the multiple open shelves are perfect for organizing all of our reading materials neatly - from newspapers to brochures. In addition, we love how easy it was to set up since no mounting was required!
This magazine rack is simply amazing – strong yet stylish! It’s made from durable metal so I’m confident it will last for years. The multi-tiered storage allows me room for all sorts of publications while taking up minimal space in my living area due to its vertical design.
love how this rack stands on its own . it's strong , holds a lot of my magazines and looks classy too
Elegant look, durable construction. A+ product!
best purchase ever ! sturdy , roomy and easy to move around . highly recommended
this magazine holder is perfect! fits in tight spaces, yet provides plenty of storage. plus, it looks great!
Metal finish adds class to every room.
i adore this magazine holder - not just because i can put tons of stuff on each shelf but also because it looks super chic in my apartment . no need drilling holes or anything , just find a spot you like and there you go
This rack rocks! Sturdy metal, lots of space.
What a fantastic purchase this has been! A top-notch quality product that offers excellent value for money with its sturdy build and elegant look. With multiple tiers available, storing various types of reading material becomes effortless; plus, being free-standing means placement flexibility around the house.