SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This holder is rock solid! Metal reinforcement means it's not going anywhere. Plus, the silicone pads keep my phone snug as a bug. Setup was a breeze too!
so happy with this purchase 😊 set up was quick and now i can see my GPS without taking eyes off the road
Love this holder! It's like having an extra hand in the car. Great for GPS and calls.
okay so this thing? totally worth it 😁 no more fumbling for my phone while driving 🚗 I can see GPS easily and even change songs without looking down 👍 love that it fits any phone.
Finally, a phone holder that works with all phones! And it stays put even on bumpy roads.
Driving has never been safer with this little gadget! My eyes are on the road, not on my lap searching for my ringing phone. The hands-free convenience is just unbeatable.
This gadget is a lifesaver on road trips - always keeping my music and maps within reach.
Sturdy, reliable, and does its job perfectly. Makes driving so much safer. Highly recommend!
No more phone juggling while driving - this gadget is a lifesaver!
Who knew a simple tool could make such a difference in daily commuting? This sturdy holder keeps my smartphone within reach - perfect for quick glances at navigation or answering calls.
Super sturdy with high-grip pads. My phone hasn't slipped once!
no more phone sliding around while I'm driving 🎉 super easy to install and holds my phone tight!
wow...just wow...set up in seconds and now i don't have to worry about where to put my phone when i'm driving anymore 🙌 plus, the grip is super tight, so no fear of drops here!
This holder's a must-have! Easy setup, universal compatibility, and hands-free convenience.
Setup was quick and easy. Now I can drive safer with my GPS in view.