SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an individual living in a small apartment, finding appliances that serve their purpose without taking up too much space is always challenge. This compact water heater has been nothing short of miraculous in this regard! Despite its petite size, it heats up my bathwater quickly and efficiently without any fuss. Plus, the significant savings on my energy bills each month are just the cherry on top! The compact design is also a huge bonus - no more bulky tanks taking up valuable space in my bathroom. I must say I'm extremely satisfied with this product and would highly recommend it to anyone living in smaller spaces or looking for efficient ways to heat their water.
Finally, a water heater that doesn't take up half the closet! Compact and efficient, it does its job without any fuss Highly recommend for smaller homes or apartments.
Compact, efficient and heats up fast - a perfect space saver!
I'm absolutely loving this little gadget. It's so tiny but man, can it heat up my shower in no time flat. Plus, it saves me some serious cash on energy bills each month!
Tiny but mighty! Heats water in no time. Super impressed.
Impressive
this mini tankless heater is an absolute godsend for our RV trips 🚐💨 No more icy showers in the morning! Super easy to install too 👍
As someone living in a small apartment, space is always at a premium. When I stumbled this compact water heater, it seemed like an answer to my prayers and boy was I right! This mini device has been nothing short of miraculous. It fits snugly under my sink, saving me precious storage space that old-fashioned bulky tanks would have hogged up. But don't let the size you - its performance is top-notch! My showers heat up instantly without any delay or fuss and the energy savings on my bill each month are just icing on the cake. Highly recommend this product for anyone struggling with limited spaces.
No more waiting around for hot water with this gem of a device - instant gratification at last! The compact size is just icing on the cake.
No more cold showers on our RV trips. Installation was easy 👍
This thing may be small but don’t let that fool you. It heats up water like nobody’s business and fits snugly under my sink saving precious space 💦🔥
recommend
Who knew something so small could make such a big impact? This mini electric water heater has been perfect for heating our outdoor shower – we couldn’t be happier with the performance!
Saves and money while delivering hot showers instantly - love it!
i've got mine installed in my studio apartment and i must say...it's working wonders!!! super happy with how quickly it heats up my bathwater 🛁✨
I've recently installed this compact water heater in my studio apartment and I must say, it's working wonders. Despite its small size, the device heats up my bathwater quickly and efficiently without any fuss. Plus, it's saving me a significant amount on energy bills each month! The compact design is also a huge bonus - no more bulky tanks taking up space in my bathroom. Overall, I'm extremely satisfied with this product and would highly recommend it to anyone living in smaller spaces.
Perfect for outdoor showers; small size, big impact.
Tiny yet mighty! I was skeptical about how well this would work due to its size but boy was I wrong – excellent product!
satisfactory
Gone are the days of lukewarm showers thanks to this nifty little device. Easy installation and works like a charm every single time.
Fits my sink perfectly and heats up water super-fast 💦🔥
We installed one of these devices in our guest bathroom as an experiment...and now we can't get guests to leave their baths 😂 On a serious note, this product is truly excellent. It's compact and efficient, providing hot water on demand without any delay or fuss. The fact that it doesn't take up much space is just the cherry on top! We're planning to install more in other bathrooms too.
Installed this in my tiny house and it's been a lifesaver. Compact, efficient, and provides hot water on demand - what more could you ask for?
Lukewarm showers are history with this nifty device. Easy installation too.
This mini electric heater really does the trick – heats up quickly and efficiently. Plus, no more giant tank taking up space in my utility room.