SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best purchase ever, our dining room looks so elegant now.
I am completely smitten by how gorgeous this chandelier looks hanging above our dining table! The way each crystal catches the LED glow is simply mesmerizing; it's like having our very own private galaxy indoors ☺️💫🌟
Pure perfection in a pendant light.
The LED crystals are mesmerizing.
It's sleek and stylish.
The quality craftsmanship of this piece really shines through in person; from each individual crystal down to the sturdy wiring. Not to mention how energy efficient it is thanks to its LED lights! This pendant light is truly a work of art and an absolute steal for the price.
Adds the perfect sparkle ✨
Absolutely beautiful piece
Gorgeous design and efficient LEDs - what’s not to love?
I've always been a fan of classic chandeliers but wanted something more modern for our newly renovated dining area. This LED crystal pendant light fits the bill perfectly! It's got all the charm and elegance of traditional lighting fixtures with a contemporary twist that I absolutely adore 🥰💡
An instant upgrade for any dining area – worth every penny
Impressive
From its stunning design, brilliant illumination, to easy installation - this product has left me thoroughly impressed. The crystals refract light in such a beautiful way that adds depth and dimension to my dining room making every mealtime feel like an event!
Exquisite design, lights up my dining room beautifully.
love it
I am beyond thrilled with this purchase! The crystals are beautifully cut and catch the light from every angle while the LEDs provide just enough brightness without being harsh on your eyes. It’s not just a lighting fixture; it’s a statement piece that brings so much joy into our home 🌟🏠💖
recommend
An absolute gem!
The LED crystals are simply stunning. Great buy!
This pendant light is an absolute stunner! The LED crystals give off a beautiful glow that sets the perfect mood for dinner parties. It's modern, elegant, and has completely transformed my dining room into something out of a home decor magazine. Couldn't be happier with this purchase!
This pendant light is the epit of elegance and class.
wow
Totally worth it!
I'm blown away by the quality and design of this product. The LED lights are not only energy-efficient but they also add such warm, inviting ambiance to our dining area. Plus, the crystal detailing catches every ray beautifully making it an instant conversation starter.
Awe-inspiring piece that adds a touch of luxury to every mealtime 🌟