SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a stunning piece! The pink ceramic vase has added an elegant touch to my living room decor. I'm in love with it! 💕
no caps because i'm so excited!!! this is the best thing i bought recently... brightens up my workspace like nothing else could have 🌸
I've been looking for the perfect centerpiece for my dining table, and this vase was just what I needed. It's modern, chic, and beautifully crafted.
This pink vase is a decor dream come true. Love it to bits!
The color of this vase is absolutely gorgeous, not too loud but still makes its presence known. Its quality also exceeded my expectations!
wow
This contemporary pink vase has given a pop of color to our neutral-toned home. Never thought we'd get so many compliments on a simple purchase!
A true masterpiece! The design is sleek and modern while the color adds warmth and vibrancy. A must-have for any home decor enthusiast.
i got one for myself then another as a gift.. simply beautiful & functional 👏 no regrets here!
Who knew a simple vase could elevate my home decor so dramatically? The pink ceramic piece is not just functional, it's also incredibly stylish. Its contemporary design and appealing color make it stand out in the best possible way.
Absolutely adore this pink ceramic beauty! It's sturdy yet stylish - great addition to any room.
Chic, modern and oh-so-pretty! A real eye-catcher in my living room.
I was skeptical at first, but this vase has truly won me over. The modern design coupled with the vibrant pink hue adds a sophisticated yet playful touch to any space. It's an absolute delight to look at every day.
Finding something both chic and durable isn't easy these days but this vase fits the bill perfectly. Couldn't be happier with my purchase.
Purchased as part of a housewarming gift bundle - it was such a hit! Everyone wanted one by the end of the night 😊
it’s cute it’s classy it’s everything i need in life right now… can’t stop staring at how pretty it looks on my bookshelf 🥰 This little gem sure does pack quite an aesthetic punch! Modern design meets charming colour – truly delightful. One word: Perfection! The vase's modern design and vibrant pink color have truly transformed my living space.