SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the advice here doesn’t feel preachy or overwhelming, which is so refreshing! i’m actually excited to make better financial decisions now 😄👍
The EQ Toolbox is worth its weight in gold! It’s packed full of actionable tools that you can use again and again – it’ll revolutionize the way you handle your finances!
this book = total game changer 💯 if you're ready to take control of your money mindset, don't hesitate...just download this gem!
I'm feeling calmer and more intentional about my financial future thanks to this eBook - something I never thought possible before. Can't recommend enough!
Absolutely loving how each chapter comes packed with relatable stories, practical tools, and eye-opening questions designed to help us master our money mindset - brilliant stuff!
i used to stress out about every little expense but now? i can calmly make decisions that align with my values 👏 thank u for helping me build confidence around managing 💰💰💰
This eBook is a lifesaver for anyone feeling overwhelmed by finances. It digs deep into the emotions behind spending and saving, making money management less daunting
I've always been nervous about finance, but this guide has eased my worries! The journal prompts are super insightful - they help me understand my own habits better
If you need some financial confidence, grab this eBook! It's not just about numbers; it explores your feelings towards money too. Plus, the real-life examples make everything easy to grasp!
This isn't just any old finance guide; it goes beyond budgeting to explore emotional aspects of money decisions - truly an invaluable resource!
Never thought I'd say this, but managing my finances has become easier with this eBook! The journal prompts have helped me identify patterns in my spending and saving habits.
Struggling with cash flow? Get yourself this guide! It's got great insights on understanding your own financial behavior plus relatable case studies that really hit home
This eBook is a game-changer for folks like me who find finances intimidating – it’s more than number crunching; it dives into the emotional side of things too!
Money matters stressing you out? Try out this handy dandy guide which doesn’t just talk budgets but also delves deep into how we feel about our dough
Yo, if you're looking to get savvy with your savings or smart with your spendings then check out this gem of an ebook! Its real-life cases make everything so relatable and simple to understand
Managing moolah can be tough but thanks to this e-book its no longer Greek to me anymore.The journal prompts have been eye-opening in helping me figure out my own spending patterns
This e-book ain't like others.It gets down n dirty exploring not only the practicalities of handling cash but also the feels that come with it. Plus, the real-life examples are super relatable
Got a fear of finance? This e-book is your knight in shining armor! It’s not just about budgeting but also understanding the emotional side of money matters. The journal prompts and case studies are game-changers!