SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't believe how much this organizer has changed my workspace. I used to have pens and papers scattered everywhere, but now everything is neatly stacked in the multi-layer storage. The slide-out drawer is a bonus for keeping those small items like paper clips and sticky notes that usually get lost in the shuffle. Built with high-quality metal, it's sturdy enough to handle daily use without showing signs of wear and tear. Plus, the open-grid design gives my desk a modern look while still allowing me to see where everything is stored.
Love love love this metal organizer! It's so practical yet stylish at the same time. My favorite part? That nine-square pen holder - perfect for all my markers and brushes! And let's not forget about that slide-out drawer...ideal for storing all those little things you never know where to put!
this thing rocks! durable as heck thanks to its metal construction plus it looks super sleek on my desk what more could i ask for?
The best purchase I've made recently was definitely this desk organizer. It’s robust because of its high-quality metal construction which ensures long-lasting use and strength
No more messy desk thanks to this amazing product! The multi-layer storage keeps all documents tidy while the elegant open grid design adds a touch of modernity.
Finally found an organizer that fits all my needs: durability elegance functionality all rolled into one
Who knew organizing could be so stylish? This product isn’t just functional—it also adds a cool vibe to your workspace with its modern open-grid design.
This piece has truly transformed my work space from cluttered mess into organized success!
the slide out drawer comes handy when i need quick access to small stuff like paper clips or cosmetics great buy indeed!
A must-have for any desk! The nine-square pen holder is a game-changer and the multi-layer storage keeps everything neat.
It's perfect, durable metal construction ensures it'll last a while. Love the slide-out drawer!
This organizer is truly top-notch. Not only does it have plenty of space to store all my papers, but the pen holder even has enough room for all my brushes and markers
The best thing about this organizer? That would be its durability. This baby is built to last!
Who knew an organizer could look so chic? The open-grid design adds just the right touch of modernity to any workspace.
I'm in love with how organized my desk looks now thanks to this product no more cluttered mess!
Sleek sturdy practical what else can you ask from a desk organizer?
this product really delivers on its promise high-quality metal means it's built to last plus it looks good too!
Finally a product that understands what I need! It's practical with its multiple layers of storage and the pen holder is just the icing on the cake.
This metal organizer is a godsend! It keeps my workspace neat while adding a touch of modernity thanks to its open-grid design.