SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love how straightforward it is, no medical jargon at all.
Perfect size to post on the fridge, always at hand when needed 👍 Includes both cat and dog-specific guidance which is super helpful as we have both.
The moment my dog started choking on a treat, everything in me just stalled—I had no idea what to do, and it was terrifying. That experience stuck with me, and I promised myself I’d never be caught so unprepared again. That’s when I found this guide, and it’s made a real difference in how I handle emergencies. Just having it nearby gives me a sense of calm I didn’t have before. The instructions are refreshingly concise, with no fluff or confusion, which makes it easy to take action fast—even when panic sets in. It feels less like reading a manual and more like having a composed voice beside you saying, “Here’s what you do next.” I’ve read through it a few times now, and every time I feel more capable. It’s empowering in a quiet, steady way, and honestly, I wish I’d had it sooner.
Just downloaded this printable guide, and I'm already feeling more prepared. Love how it's got a customizable section for my vet's details. Perfect to have on the fridge door! 😺🐶
i’m finally confident handling cuts, burns, or sudden pet issues.
This first-aid cheat sheet is a lifesaver! The one-page format makes quick decision-making so much easier in stressful situations. Also love the real-life story—it really drives home why being prepared matters.
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i didn’t realize how much i needed this until i had it. it’s one of those things you hope you never use, but when you do, you’re grateful it’s there. the instructions are simple and practical. they helped me once already when my dog injured his paw. i now feel more prepared for anything.
As someone who often looks after other people's pets, having all important information in one place is invaluable—the fact that it’s compact, printable AND laminatable just tops off its usefulness!
I just grabbed this pet first-aid guide, and honestly, calling it a lifesaver doesn’t even feel like an exaggeration. It’s laid out in such a simple, approachable way that even in a high-stress moment, I can actually follow what needs to be done without second-guessing myself. Whether it’s something serious like choking or just a minor scrape, the steps are clear, direct, and totally beginner-friendly. I love that it doesn’t overwhelm you with medical jargon—it’s like having a calm, knowledgeable friend walk you through exactly what to do. Since printing it, I’ve tucked a copy into our kitchen drawer and another in the car. I feel way more confident now knowing I have this on hand if something goes wrong. It’s one of those things you hope you never have to use, but you're so glad it's there when you need it 😊
essential
I love how compact this guide is - perfect to keep on the fridge door. It even includes both cat and dog-specific advice which makes it super useful 👍
handy
As a new dog owner, I found this cheat sheet incredibly helpful! It provides quick-glance guidance that’s easy to remember during stressful situations 🐶❤️
Calm instructions made a stressful moment surprisingly easy to handle.
If you're looking for peace of mind in case of pet emergencies, get this digital guide. Simple yet comprehensive - exactly what every anxious pet parent needs!
I recently added this printable pet first-aid guide to our home, and I’m honestly so glad I did—it’s one of those things you don’t realize you need until you really need it. The way it walks you through how to spot true emergencies and what steps to take in those first crucial moments is incredibly helpful, especially for someone like me who isn’t exactly calm under pressure. One of my favorite features is the space to write down our vet’s contact info—it turns the guide into something personal and instantly usable. It’s not just a bunch of text; it’s practical, straightforward, and designed with real-life situations in mind. Having it nearby gives me a sense of calm I didn’t expect, like I’ve got a quiet little safety net ready to go. It’s empowering to feel more prepared instead of panicked if something goes wrong with our pup.
I love how easy the cheat sheet is to understand, perfect for new pet parents like me. The visual layout is clear and concise, making emergency response steps simple to remember. Plus it's compact enough to stick on my fridge!
calming
The real-life story included really hit home why being prepared matters so much. Now I feel confident about handling any sudden signs of distress from my pets.
This one-page reference sheet has been great during travels too - super handy on-the-go! It includes guidance specific for both cats and dogs which makes it ideal for multi-pet households like mine 🐶🐱
When it comes to emergencies, I used to feel completely helpless. I love my pets, but the thought of them getting hurt terrified me. I’d freeze, panic, or frantically search online, wasting precious time. Having this guide has completely shifted that. It’s simple, clear, and doesn’t overwhelm you with too much information. Each section is short and easy to scan, which is exactly what you need in a stressful moment. I’ve already used it once when my cat started choking on food. I panicked at first, but then I remembered the guide on my fridge. I grabbed it, read the steps, and was able to act quickly. It kept me calm and helped me do the right thing. That moment alone made it worth it. What I love most is how approachable it feels. No complicated medical jargon—just straightforward advice written for real pet parents. I keep copies in my kitchen, car, and travel bag. Emergencies can happen anytime, anywhere, and this makes me feel prepared instead of powerless. It has given me peace of mind and confidence I never thought I’d have.
What sets this apart? Fast answers when timing is critical—no scrolling or searching through lengthy articles or manuals—and trust me, every second counts in an emergency situation!
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Love how practical this is every pet parent should own it.