SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This first aid cheat sheet has been a lifesaver for me as a new dog owner. It helped me recognize emergencies and made first-aid simple to remember. Highly recommend!
This guide is the kind of tool you don’t fully appreciate until you’re in the thick of a stressful moment and need answers fast. The one-page reference layout is a total game-changer—it’s clean, easy to scan, and lets you find exactly what you need without wasting precious time. When you’re feeling overwhelmed, not having to flip through pages or scroll endlessly makes all the difference. I also love that it doesn’t just lump all pets together; it thoughtfully includes guidance specific to both cats and dogs, which makes it feel way more tailored and useful. It’s like having a mini expert on hand when seconds count. I’ve put a copy on the fridge and another in our pet travel bag—it’s just that handy 👌
Got this printable guide before going on vacation with my fur baby - best decision ever! From choking to heatstroke, knowing what steps to take gave me peace of mind 😊
This isn't just an ordinary list; you get step-by-step actions, clear visuals, even a checklist for your own first-aid kit! Being able to add our vet’s info was an added bonus.
I love how this guide doesn’t overcomplicate things. Emergencies are stressful, and the last thing I want is to be reading long explanations. This gives me exactly what I need—fast instructions, laid out clearly. I feel much more confident now, and I know my pets will benefit.
lifesaving
As a new pet owner, this guide gave me peace of mind. The step-by-step actions are easy to follow and remember. Plus, I can customize it with my vet's info!
Short, clear guidance stopped me from panicking when my dog bled.
What really sets this guide apart is how incredibly quick and practical it is to use when every second counts. In the middle of a crisis, the last thing I want is to be fumbling through long articles or buffering videos trying to figure out what to do. This is right there—printed, easy to grab, and laid out in a way that makes immediate sense. When my cat cut their paw on a shard of glass, I was able to find the right steps in moments and take action without hesitation. It gave me the confidence to stay calm and do something helpful instead of freezing up. The clarity of the instructions made me feel like I had a plan, even in the chaos. It’s now a staple in my kitchen drawer, and I wouldn’t dream of not having it nearby.
It includes both cat and dog-specific guidance which makes it ideal for multi-pet households like mine 😺🐾 Great resource!
🎯
This digital guide has made me feel more confident as a pet parent—no need for panic anymore when every second counts in an emergency situation.
Love this guide! It's a lifesaver. My dog once swallowed something he shouldn't have and I panicked. Now, with the cheat sheet, I feel prepared for emergencies like that. The part where you can add your vet’s info is super handy too 😊
Honestly, this printable guide is a must-have for every pet owner out there. It helped me understand what signs require urgent care versus home treatment - so crucial when every second counts!
As a brand-new cat mom, I’ve quickly learned that being prepared is everything—and this little cheat sheet has honestly become my go-to resource for all things emergency-related. It’s laid out in such a clear, straightforward way that even when I’m feeling unsure or flustered, I can easily follow the step-by-step actions without second-guessing myself. What I love most is how it doesn’t generalize—there’s guidance specific to both cats and dogs, which makes it feel truly thoughtful and inclusive. I’ve already referenced it a few times, and each time it’s helped me feel less anxious and more in control. It’s like having a calm voice beside me, guiding me through the chaos. I keep a printed copy within arm’s reach, and I’d recommend it to any pet parent—especially if you’re just starting out like me 👍
i love that this is practical and doesn’t overcomplicate things. in emergencies, i don’t have time to read long explanations, and this understands that. it gives quick, effective steps for the most common issues pets face. i used it when my dog had a cut paw, and it was simple to follow. i managed to keep things under control until we got to the vet. i’m so relieved i had it nearby. i keep another copy in my car for trips, just in case. having this handy takes so much stress off my shoulders as a pet parent.
clear
What sets this apart from other guides? Its compact design allows you to print it out and use right away—no scrolling or searching required during critical moments.
As someone who travels frequently with pets, having the essentials checklist handy ensures we're always ready on the go! Don’t wait until an emergency happens; get this invaluable tool now!