SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
positive approach made learning joyful, my puppy thrives with structure.
what stood out for me was how simple yet effective this was. no confusing steps, just clear guidance i could follow day by day. my puppy stopped chewing furniture and finally learned where to potty. the commands felt easy to teach, and i loved how quickly my pup caught on. the best part is that training became something we both enjoy. the bond we’ve built through this process is stronger than i ever expected, and i feel more connected to my little one than before.
This ebook has been so useful in understanding my puppy's behavior. I'm less frustrated now that I know why he does what he does.
everything was explained simply, i felt supported through every stage.
When I first brought my puppy home, I was overwhelmed. The excitement quickly turned into stress—accidents on the carpet, chewing on furniture, and nonstop barking. I felt like I had made a huge mistake. That’s when I decided to use this guide, and it changed everything for me. The structure was exactly what I needed. Instead of guessing, I had clear steps to follow each day. The house-training section worked almost immediately—accidents went from constant to rare in just a few days. The commands were broken down so simply that even as a beginner, I felt confident teaching them. Sit and come became second nature for my pup within the first two weeks. The best surprise for me was the focus on bonding and positive reinforcement. Training wasn’t about discipline or control; it was about connection. My puppy actually looked forward to sessions, and so did I. The socialization tips gave me confidence to introduce my pup to new dogs and people without fear. Now, instead of chaos, our home feels calm and joyful. I feel proud of the progress we’ve made, and I know the foundation we’ve built will last for years.
The step-by-step instructions are clear and straightforward - even taught my old dog some new tricks!
i can’t believe how quickly my pup picked things up. before this i felt lost but the daily structure gave me direction. no more random training or guessing what to do. the house-training section was spot on—we went from constant accidents to almost none in just days. i finally feel like i know what i’m doing.
joyful
This ebook is worth every penny! The weekly plans were super helpful in creating a routine for my puppy. Plus, it helped me understand why he behaves certain ways.
Before I started following this, I felt completely lost. I’ve raised dogs before, but every puppy is different, and this one had me exhausted. The crying at night, accidents on the floor, and refusal to listen made me question if I could handle it. This guide broke everything into small, digestible steps that gave me clarity. Potty training was my biggest frustration, and the tips here worked almost immediately. Within a week, the number of accidents dropped dramatically, and I felt more in control. The commands section was equally valuable. Sit, come, and stay were explained so simply, and the method focused on repetition and patience. My puppy responded quickly, and training sessions actually became enjoyable for both of us. I also appreciated the focus on socialization. That had always been something I avoided, but now I feel confident introducing my puppy to new dogs and people. Instead of chaos, we actually have calm outings that strengthen our bond. What impressed me most is how positive the entire approach is. No scolding, no harsh methods—just building trust and consistency. It taught me as much as it taught my puppy. Now I feel proud, not frustrated, and my puppy is thriving.
Loved how comprehensive this guide is - from puppy-proofing tips to grooming basics. It's clear that it's backed by experts who know what they're talking about.
Having a structured plan made everything easier. My puppy actually seemed to enjoy the training sessions, and I wasn’t overwhelmed. The repetition and consistency paid off so fast. I especially loved how the routine balanced play, learning, and rest. It created a calm environment at home and gave me hope for a well-behaved dog in the future.
my anxious puppy became confident after gentle socialization methods inside.
This eBook has been instrumental in helping me navigate through the first month with my furry friend 🐶 The troubleshooting section saved us from many sleepless nights due to potty issues!
Training a puppy felt impossible before I started this. I was frustrated, tired, and unsure if I was doing anything right. Then I followed the plan, and everything changed. The small daily goals helped me stay consistent. My puppy quickly learned sit, come, and stay, and house accidents became rare. Even socialization, which used to terrify me, turned into a positive experience. The advice was straightforward and easy to put into practice. What I loved most was how it focused on positive reinforcement instead of punishment. My pup is happier, calmer, and learning faster than I could have imagined.
helpful
Just got a new pup and this guide is a lifesaver! The 4-week plan makes training so much easier. We've already seen progress in crate training and house-training. 🐶❤
i was at my wits’ end before starting this. my puppy wouldn’t listen, accidents happened constantly, and i was exhausted. this gave me the structure i was missing. each day had clear goals, which kept us moving forward instead of stuck in frustration. by the end of the first week, potty training had improved dramatically. by the second, my puppy was already responding to sit and stay. what impressed me most was the focus on gentle methods. no yelling or scolding, just patience and consistency. my pup actually enjoys training sessions now, and i feel our bond growing stronger every day. i also loved the advice on socialization—it made introducing my puppy to new people stress-free. instead of being chaotic, my days now feel calm and productive. i feel proud, confident, and connected. this completely changed how i see training.
I love how it explains puppy behavior - understanding why my little guy does what he does has made all the difference in our training journey!
The step-by-step instructions are easy to follow, making commands like sit, stay, and come a breeze to teach. My pup picked them up quickly thanks to this guide!
i’ll admit it—I was completely overwhelmed when my puppy arrived. sleepless nights, accidents all over the house, chewed shoes, and constant barking had me doubting whether i was ready for this. but this guide gave me the lifeline i needed. the structure made all the difference. each day had clear goals that didn’t feel overwhelming. i started with the potty training, and to my surprise, it worked almost immediately. within days, my puppy started understanding the routine. the stress i felt every morning turned into relief. then came the commands. i never thought i could teach a dog to listen so well, but sit and stay clicked quickly. the way it was explained gave me confidence, and my puppy picked up on that energy. the socialization advice was a total game-changer for us. instead of fearing walks or meeting other dogs, i now enjoy them. my pup is calm and curious instead of anxious. this process didn’t just train my puppy—it trained me to be a better, calmer, and more patient owner. i finally feel like i can do this, and my bond with my puppy has never been stronger.
Just got a new puppy and this guide has been my lifesaver! It's super easy to follow, with daily routines and tips that really work. No more biting or potty accidents - thanks to the behavior troubleshooting section.
when i brought my puppy home, i honestly thought i’d never sleep again. the constant crying at night and endless accidents were exhausting. but following this plan gave me structure and hope. within a few days, the potty training improved dramatically. by the second week, my puppy started responding to simple commands like sit and down. i also noticed how much more confident my pup became around new people thanks to the socialization section. what felt like chaos before now feels manageable and even enjoyable. i’m so relieved and grateful to finally feel like i know what i’m doing.
I love how this guide explains puppy behavior. Understanding why my pup does certain things has made training so much easier! Plus, it’s printable which means I can keep it handy all the time.
This gave me the structure I desperately needed as a first-time puppy parent. Before, my days were chaotic—constant accidents, chewing, barking, and no idea how to handle it. But once I followed the plan, everything started to change. My puppy quickly adjusted to the routine, and I saw real progress every day. The house-training advice was a lifesaver, and the section on commands was clear and easy to implement. What I loved most was how it encouraged patience and consistency, rather than quick fixes. My pup now knows sit, stay, and come, and responds happily. Even socialization went smoothly, which I never thought possible. Beyond just training, this helped me feel calmer and more capable. It built my confidence as much as it built my puppy’s. Now we’re both thriving, and I feel like we’ve built a foundation that will last.