SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Training always intimidated me because I thought I’d do it wrong. With this guide, I never felt lost. Each day had clear goals, which gave me confidence and made the whole process enjoyable. My puppy stopped chewing on everything, learned sit and stay, and began sleeping through the night faster than I thought possible. What impressed me most was the focus on building trust rather than scolding. The positive reinforcement made training fun instead of stressful. I could see my pup’s excitement during each session, which motivated me even more. Socialization also became less daunting—I felt prepared and knew exactly what to do. It’s hard to explain the sense of relief that comes from having structure, but it completely changed my experience as a new puppy owner. Instead of feeling overwhelmed, I now feel capable and proud of how far we’ve come.
New puppy parents rejoice: This guide makes those first few weeks smooth sailing! It lays out daily routines clearly which helped us establish healthy habits right from day one.
The reward-based methods are fantastic; they’ve helped teach basic commands like sit, stay, come without causing any distress to my little buddy 😍.
I wasn’t sure where to start with training, but this guide gave me everything I needed in one place. The schedule was simple, realistic, and effective. My puppy picked up commands quickly, and the house training section was a lifesaver. I can already see how this structure is shaping a well-behaved companion for the future.
Wow, this guide is a life-saver for new puppy parents! The step-by-step instructions made training my pup so much easier. No more guessing games, just clear and effective methods.
training feels rewarding now, my bond with pup is stronger.
Training used to feel like trial and error for me, but with this, everything finally clicked. The instructions were easy to follow, and the results came faster than I expected. My puppy not only learned basic commands but also started behaving better around guests, which was a huge win. The socialization tips were incredibly useful—I never knew how to approach that before. Now I feel prepared for anything, and my pup seems so much happier. The biggest takeaway for me was how positive and gentle the process was. It gave me confidence and made training something I look forward to.
This beginner-friendly eBook helped me avoid common mistakes that most new dog owners make. Plus it encourages healthy routines from day one—I couldn't ask for more.
Training my puppy felt impossible at first. I was frustrated, tired, and overwhelmed. Nothing I tried seemed to work, and I was worried I’d never get it right. That’s when I started following this structured plan, and it was the best decision I made. The advice was simple and realistic, which gave me confidence from the start. House-training improved almost immediately, and the commands became easy to teach. What stood out was how positive the approach was—it wasn’t about discipline, it was about building trust. My puppy actually enjoyed training, which made me enjoy it too. The socialization guidance helped me introduce my pup to new dogs and people without stress. Before, I dreaded taking my puppy outside, but now I look forward to it. The bond between us has grown stronger every day. Training no longer feels like a burden—it feels like building a lasting connection. I can’t imagine raising my puppy without this.
Puppy-proofing tips were super helpful - saved us from many potential disasters! Also loved the supply checklist; ensured we had all essentials ready before our furry friend arrived 🐾
i was overwhelmed at first bringing a puppy home but this made things feel manageable. the daily steps gave me structure and my pup learned so quickly. no more chewed shoes or messy accidents everywhere. within a week i felt like we were in sync, and training became enjoyable instead of stressful. i’d recommend this to anyone.
I saw results within days, my pup progressed so fast.
This ebook doesn’t just train your puppy—it also trains you as an owner! Learned how puppies think and communicate which really strengthened our bond ❤️
Love having this resource handy on my device—quick reference whenever needed during those first few chaotic weeks with a young pup 👍 Highly recommend!!