SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you struggle with racing thoughts at night like I did, give this one a go! It helps put things into perspective brilliantly by making you write down your anxious thoughts each day which has helped me understand them better rather than letting them consume me.
This checklist has turned my chaotic evenings into zen retreats. So grateful!
Wowza! This nighttime guide is the stuff of dreams, literally. The breathing techniques are like a lullaby for my brain - instant calmness.
Totally diggin' this anxiety-busting checklist. It's like having a chill-out coach whispering in your ear at night.
This thing has turned my evenings from chaos to zen. Who knew avoiding caffeine after 2 PM would make such an impact?
The visualization part is just...wow! My mind goes on these peaceful little vacations each night before sleep now 😴
The Worry Jar technique mentioned here might sound odd initially but trust me when I say it works wonders in separating yourself from your anxieties allowing restful sleep each night. This method alone makes this whole thing worth giving a shot if you're someone who struggles with nighttime anxiety like myself.
This guide's visualization exercises are like mini vacations before bed each night.
Okay, so I thought the 'Worry Jar' idea was kinda kooky at first but boy does it work! All my worries sealed up till morning
i'm sleeping like a baby every single night thanks to this guide and its cool ideas ✨ no more tossing and turning for me!
No more restless nights thanks to these practical tips - amazing!
Peaceful nights are here again! This guide is a dream come true. 🌙
I've been using this guide for about two weeks now and let me tell you - keeping electronics out of the bedroom? Total game-changer.
As someone who has struggled with nighttime anxiety for years, this guide was just what I needed. It's packed full of practical tips and techniques that have transformed my evenings from stressful to serene. The 'Worry Jar' technique is a standout - it's such an effective way to mentally separate myself from my worries before bed. Plus, the journal prompts are so insightful - they've really helped me understand my anxious thoughts better rather than letting them consume me.
I can't believe how much better I sleep with comfy bedding and white noise playing softly in the background—why didn't anyone tell me sooner?
Create a mental “calm corner”? Brilliant idea, works wonders for me!
A bit too many steps to start with but once you get into it, wow does it help settle those racing thoughts down ⭐⭐⭐⭐
Nighttime used to be stress time until I found this gem of a guide! Now, instead of counting sheep or hours left till sunrise, I practice deep breathing exercises and drift off peacefully
The breathing techniques in this guide are my new secret weapon against anxiety.
I'm truly amazed at how much of a difference this guide has made in my sleep quality! From creating a calming evening routine (I love the suggestion of turning off screens 30 minutes before bed) to setting up a sleep-friendly environment (who knew white noise could be so soothing?), every step feels thoughtfully designed towards promoting restful sleep. And let's not forget about those breathing exercises – pure gold!
Had some trouble understanding the 'box breathing' technique at first, but once I got it...man, was that relaxing! My anxiety doesn't stand a chance now 😎
This guide is not just about sleep – it's about learning to manage your thoughts and anxieties too. Loving this holistic approach!
The calming routine suggestions have been life-changing for my evenings. A warm bath and soft lighting - who knew simple things could make such a big difference?
Loving the calming evening routines suggested in this guide. So helpful!
This isn't just another list telling you what to do - it's more like having your own personal coach guiding you through each step towards peaceful nights. The visualization exercises were particularly helpful for me; imagining a safe place and returning there whenever I felt anxious worked wonders in easing my mind before sleep.