SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an exquisite blend of function and artistry this delightful bear statute offers! Handcrafted from quality materials, it stands firmly wherever you place it while offering extra storage space on its tray.
When I first laid eyes on this bear tray statue online, I knew instantly that it would be perfect for my living room setup. But when it arrived today...wow! It’s even better in person than what the pictures showed – absolutely blew me away with its beauty! Not only does this piece have an adorable rustic vibe that complements any space beautifully, but also boasts impressive quality despite being reasonably priced – looks way more expensive than what it actually costs. This little guy has quickly become one of my favorite home accessories, adding just the right touch of uniqueness and eye-catching appeal wherever placed. Every time guests come over they're immediately drawn towards its charm asking where we got such a captivating artifact from – always makes me smile proudly knowing I've made a good choice with this one!
Absolutely love this tray statue! It's the perfect touch of Nordic charm for my living room. 🐻
I was looking for a unique piece to add character to my space and this bear tray statue did not disappoint. It's well-crafted, sturdy, and functional - what more could I ask for?
The handcrafted quality of this bear statue is simply impressive. Each detail is carefully highlighted with the hand-colored resin
unique and beautiful
The craftsmanship top-notch, you can tell a lot of thought went into its design. A great purchase!
What a delightful little bear tray! It's become the star of my living room, adding just the right amount of Nordic charm. The craftsmanship is simply top-tier; it's clear that a lot of care and thought has been put into its design. Every time I look at it, I can't help but smile - such an addition to my coffee table setup! 😊
😍😍😍
This adorable bear tray has been such a great addition to our
i'm not usually one to write reviews but this bear tray statue truly deserves praise. it's absolutely in person.
The bear statue has been a great addition to my office. It's not only aesthetically pleasing home. Not only does it serve as an eye-catching decor but also provides a place for, but also practical as it holds my paperclips and other small items.
It’s sturdy, well-made and incredibly detailed
This handcrafted bear tray is such a unique piece! The texture and color are so distinctive that it stands out in any room. Plus, the sturdy base ensures it remains upright even when the tray is full.
Seriously impressive quality! Looks way more expensive than it actually was Totally worth every penny.
love it
i've been on the hunt for something like this for ages and i'm so glad i found it. not only does it add an interesting element to my home decor but everyone who comes over asks where i got it from! incredibly sturdy and detailed in all the right places...and let me tell you, pictures don't do justice to how beautiful this statue is in person!
😊
Absolutely blown away by how beautiful this statue is... pictures don't do justice!
satisfying
I adore the rustic vibe that comes with this piece
This bear statue is seriously impressive quality-wise; feels way more high-end than what I paid for. Absolutely worth every penny spent! It brings warmth with its rustic vibe and adds character wherever placed - be ready to receive compliments galore when guests see this piece. Received mine today...it’s even better up close! Can’t wait to show off my new favorite accessory 😍
I was pleasantly surprised by the weight of it – definitely not flimsy or cheaply made. A solid purchase!
wow
This piece has added such an interesting element to my decor scheme; love how unique and eye-catching it is!