SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this little gem arrived today, even better than pictured...the detail in the geometry is amazing...definitely worth every penny...
I'm absolutely in awe of this geometric dog statue. The unique and eye-catching design adds an elegant touch to my living space. This statue surpassed all my expectations in terms of quality and aesthetics. The attention to detail in the geometry is truly top-notch workmanship that has added so much charm to our family room.
unique and eye-catching
This dog statue is the perfect blend of modernism luxury. I've received countless compliments on it!
good
Absolutely stunning! This luxurious dog statue has become the centerpiece of our bookshelf display. Couldn't be happier with my purchase.
Wow!! 🥰
What an exquisite piece! It's not a decoration, it's a story starter. The geometric design is truly captivating and adds an elegant touch to my space.
From their high-quality finish to their distinctive geometric design, these dog figures stand out from other decorative items in all the best ways possible! They've added such character to our space - we get compliments all the time!
love
👍🏻
if you're looking for something unique and classy, this statue is it! I love how it subtly reflects light...it’s simply mesmerizing...
cute ❤️
This statue is the epitome of modern luxury and style. I've been showered with compliments since I got it!
perfect for my home
simply amazing...the attention to detail in the geometry has added so much charm to our family room.
worth every penny
This statue is an absolute delight! Its sleek geometric designs have brought a fresh, contemporary feel to my home decor. As an animal lover, its canine motif resonates deeply with me, making it more than just ornamental but cherished additions to our family space.
This piece has brought so much happiness into our home. It's the perfect size and adds just the right amount of Nordic charm to our decor 👍🏻
it’s simply mesmerizing...
Stunning!
The geometric dog is a beautiful addition to any room. Its quality surpassed my expectations, definitely worth every penny.
The beauty of these sculptures lies not only in their visual appeal but also in what they represent: A fusion between modernity and tradition that transcends cultural boundaries. These aren’t mere decorations; rather each piece tells its own story while adding character to your personal space.
Impressive
The craftsmanship on this dog sculpture is simply amazing...it adds so much charm to my room.