SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Superbly crafted from Oxford fabric - high-strength & windproof! Made our family outing comfortable despite unpredictable weather.
👍👍👍👍
A+ for stability and durability! This isn’t your average flimsy camping shelter; it stands firm against external forces 💪
Perfect for out little adventures
This mushroom-shaped shelter offers unmatched stability even in challenging weather conditions, thanks to its multi-point support structure.
Excellent
A fan of how lightweight yet durable this tent is! It's perfect for those who enjoy frequent camping trips.
I was impressed by the tear resistance of the material. It's perfect for those rough camping trips where you need something durable that can withstand external forces.
This tent is surprisingly lightweight for its size. Easy to carry and store.
ok
I've always been an avid camper and tried numerous tents over the years, but this one truly stands out. The Oxford fabric is incredibly durable and wind-resistant, which was a lifesaver during our last trip when we encountered some unexpected weather conditions. What’s more, the reflective mylar layer adds that extra bit of warmth on colder nights without making it stuffy inside. And let's not forget about its superior sun protection - it kept us cool even under direct sunlight! It's clear a lot of thought has gone into designing this tent for ultimate comfort.
Lightweight yet spacious - it's a dream come true for any frequent camper! Easy to carry around and store when not in use.
This mushroom-shaped tent is truly an outdoor enthusiast's dream true. It stands firm even in challenging conditions thanks to its multi-point support structure. Additionally, the high tear resistance of the material ensures durability against external forces which gives peace of mind during those rough camping trips.
recommend
Excellent sun protection feature. Kept us cool during our summer trip
The sun protection on this thing is top-notch. Kept our family cool during our summer camping trip! ☀️😎
my whole family loves this tent! very convenient
OK
The reflective mylar layer in this tent is a game-changer. It adds warmth during colder nights and keeps the interior comfortable.
Everything is fine
The stability of this tent is commendable. Even under challenging conditions, it stands firm and provides reliable shelter. The multi-point support structure truly makes a difference.
This isn't just another average shelter; it’s designed with real adventurers in mind. Whether facing scorching sun, relentless rain or blustery winds, this Mushroom Tent stands as your reliable companion offering optimal ventilation along with easy setup.
Lightweight yet sturdy, it's a dream come true for outdoor enthusiasts.
Highly recommend!!!!
automatic setup feature saved us so much time! No more struggling with complicated instructions or fumbling around with poles – just pure enjoyment in nature!