SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This lighting setup is exactly what I needed for my studio. It’s incredibly easy to assemble and provides bright, even lighting that enhances every shot. Whether I'm doing portraits or product photography, the results are always stunning. The build quality is excellent, and it’s very sturdy. The lights are adjustable, allowing for perfect customization of my lighting setup. I’ve noticed a significant improvement in the quality of my photos since using this, and I couldn’t be happier with my purchase. Highly recommended for any serious photographer looking to upgrade their studio lighting setup.
Absolutely love this lighting setup! The lights are bright, the setup is easy, and the quality of the light is professional-grade. It’s perfect for my studio photography, providing even and consistent lighting for every shoot. The build quality is excellent, and it’s very sturdy. I’m thrilled with this purchase and highly recommend it to any serious photographer.
This lighting setup is an absolute must-have for any serious photographer. The lights are incredibly bright and provide even, professional-quality lighting for all my photo shoots. The assembly is straightforward, and the build quality is excellent. It’s perfect for studio photography, enhancing every shot with its bright, consistent light. I’m thrilled with this purchase and highly recommend it.
This lighting setup has completely transformed my photography studio. The lights are incredibly bright and provide even, consistent lighting that enhances every shot. Assembly was straightforward, and the build quality is top-notch. The adjustable lights allow for perfect customization, whether I'm shooting portraits, products, or any other subject. The quality of the light is professional-grade, making a significant difference in the overall quality of my photos. I’ve noticed that my images are now clearer, more vibrant, and have a professional finish that was previously hard to achieve. The sturdy construction ensures that the setup is durable and reliable, even with frequent use. This has been a fantastic investment for my studio, and I couldn’t be happier with the results. It’s perfect for anyone serious about improving their photography. The ease of use, combined with the exceptional lighting quality, makes this setup a must-have for any photographer looking to elevate their work. Highly recommended to anyone looking to upgrade their studio lighting. It’s definitely worth every penny and has exceeded my expectations in every way. This is, without a doubt, one of the best purchases I’ve made for my photography business.
Sturdy, bright, and very effective for professional photo shoots.
Absolutely love this lighting kit! It’s easy to use, provides exceptional lighting, and has taken my photography to the next level.
Superb!
I’m thrilled with this lighting kit. It’s easy to set up, and the lights provide bright, even illumination that’s perfect for my photography needs. The build quality is excellent, and the adjustable settings allow me to customize the lighting for different types of shoots. I’ve noticed that my photos are now clearer and more professional-looking. This setup has been a great investment for my studio, and I highly recommend it to anyone looking to enhance their photography.
Provides bright, even lighting for all my photography needs. The setup was simple, and the results are stunning.
This lighting setup has exceeded my expectations. The lights are incredibly bright and provide even coverage, making my photos look professional and polished. The setup was straightforward, and the build quality is excellent. The adjustable settings are a great feature, allowing me to customize the lighting for different shoots. I’ve noticed a significant improvement in the quality of my photos since using this kit. It’s a fantastic addition to my studio and well worth the investment.
I recently upgraded my home studio with this incredible lighting setup, and I couldn’t be happier. The brightness is phenomenal, providing even, consistent light that really makes my photos pop. Setting it up was surprisingly easy, and the construction feels very durable and sturdy. The adjustable settings are a lifesaver, allowing me to tweak the light exactly how I need it for different shoots. Since I started using it, the quality of my photos has noticeably improved—they’re clearer, more vibrant, and look much more professional. It’s definitely taken my photography to the next level. I highly recommend this lighting kit to anyone looking to enhance their studio setup. It's a fantastic investment that delivers excellent results. Overall, it’s been a brilliant addition to my gear and I couldn't be more pleased with the performance and the boost it’s given to my photography.
Excellent!
Incredible lighting setup! The brightness and quality of the light are perfect for my studio photography. It's easy to assemble and provides professional-grade lighting for every shoot. I’m extremely satisfied with this purchase and would recommend it to anyone serious about photography. The consistent, even light makes a significant difference in the quality of my photos.
Fantastic product! The lighting is perfect for professional photography, and it’s very easy to assemble and use.
Excellent for studio setups, delivers bright and consistent light.
This lighting kit has been a game-changer for my studio. The lights are bright, providing even coverage that makes my photos look professional and polished. The setup was easy, and the build quality is solid. The adjustable settings allow for perfect customization, which is great for different types of photography. I’ve seen a significant improvement in the quality of my photos since using this kit. Highly recommend it.
The addition of this lighting system to my studio has been transformative. The light quality is exceptional—bright, even, and perfectly diffused. It’s easy to set up and adjust, which is great for someone who frequently changes their shooting conditions. The sturdy build ensures it will last through many projects. I’ve been particularly impressed with how it improves the clarity and color in my photos, making them look professional and polished. The difference in the final product is night and day compared to my previous lighting. I’ve received numerous compliments on the improved quality of my work since I started using this setup. It’s truly a fantastic piece of equipment for any photographer looking to step up their game. It has not only met but exceeded all my expectations, making it a valuable addition to my studio. This purchase has been one of the best decisions for my photography career.
Outstanding!
This lighting kit has completely transformed my photography sessions. The brightness and quality of the lights are amazing, providing even illumination that enhances every shot. It was easy to set up, and the build is sturdy and reliable. The adjustable settings allow for perfect customization, whether I’m shooting portraits or product photography. I’ve noticed a significant improvement in the clarity and vibrancy of my photos since using this kit. It’s a fantastic addition to my studio and has exceeded my expectations. Highly recommended for anyone serious about photography.
An excellent addition to my studio! The lighting is bright and even, perfect for capturing stunning photos. Highly recommended for serious photographers.
This lighting setup has transformed my photo studio. It’s bright, easy to assemble, and provides consistent, professional-quality lighting for all my shoots. Whether I'm doing portraits or product photography, the light is perfect and enhances every shot. I highly recommend this for anyone looking to upgrade their studio lighting setup. It’s definitely worth the investment for any serious photographer.
Fantastic lighting, quick assembly, worth every penny spent.
This lighting setup is amazing! It’s bright, easy to use, and perfect for my studio needs.
I am absolutely thrilled with this lighting setup. The assembly was straightforward, and the lights are incredibly bright, providing professional-grade lighting for all my photo shoots. The quality of the light is even and consistent, making a huge difference in the overall quality of my photos. It’s perfect for both portraits and product shots, and the build quality is sturdy and reliable. This setup has significantly improved my studio photography, and I highly recommend it to anyone looking to enhance their lighting. It’s definitely worth the investment for any serious photographer.
I am beyond pleased with this lighting setup. From the moment I unboxed it, I was impressed with the quality and design. The lights are exceptionally bright, providing a consistent and professional-grade illumination for all my photography needs. Assembly was a breeze, and the sturdy construction gives me confidence that it will last for years. The adjustable settings allow for perfect lighting customization, whether I'm shooting portraits, products, or creative projects. The even light distribution eliminates shadows and enhances the overall quality of my photos, making them look more polished and professional. I’ve seen a noticeable improvement in the clarity and vibrancy of my images. This lighting setup has truly elevated my work to a new level. I highly recommend it to any serious photographer looking to invest in their craft. It’s a fantastic addition to my studio and has exceeded all my expectations.