SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reliable, bright, and easy to use for all photographers.
works fine for indoor shoots. not the best build quality, but it’s good enough for amateur photographers.
Exceptional!
This lighting setup is perfect for my needs. The lights are bright and provide excellent coverage for my shoots. It’s easy to assemble and adjust, making it versatile for different types of photography. The quality of the light is professional-grade, and I’ve noticed a significant improvement in my photos. The build is sturdy and durable, which is great for long-term use. Overall, this is an excellent addition to my studio, and I’m extremely satisfied with the results.
decent product for the price. it does the job but doesn't exceed expectations. suitable for beginners.
Amazing!
it's okay for casual use. the lights are bright enough, but the materials feel a bit flimsy.
I couldn’t be happier with this lighting setup. It’s incredibly easy to assemble, and the lights are bright and provide perfect, even lighting for all my photography needs. The build quality is excellent, and it’s very sturdy. I’ve noticed a significant improvement in the quality of my photos since using this setup. It’s perfect for both portraits and product photography, enhancing every shot with its bright, consistent light. This is a fantastic addition to my studio, and I highly recommend it to anyone serious about photography. It’s definitely worth the investment.
provides good lighting for photography, but the setup instructions were somewhat confusing. quality seems acceptable for the price.
This lighting setup has been a game-changer for my studio. The lights are incredibly bright and provide even, professional-quality lighting for all my photo shoots. The assembly is straightforward, and the build quality is excellent. It’s perfect for both portraits and product photography, enhancing every shot. I’ve noticed a significant improvement in the quality of my photos since using this. The adjustable lights allow for perfect customization of my setup. I’m thrilled with this purchase and highly recommend it to anyone looking to upgrade their studio lighting. It’s definitely worth the investment for any serious photographer.
Highly recommend this lighting kit. It’s easy to set up, provides excellent lighting, and is perfect for all my photo shoots.
I've been into photography for years, but this lighting setup has truly revolutionized my work. The light it provides is wonderfully bright and evenly distributed, eliminating harsh shadows and highlighting details beautifully. The setup process was straightforward, and the build quality is top-notch, ensuring long-term durability. I love the versatility of the adjustable lights—they're perfect for any kind of shoot, whether I’m doing portraits or product photography. The improvement in my photos is remarkable; they look sharper, more vibrant, and much more polished. This kit has exceeded all my expectations, and I’m thrilled with the results. It’s an essential tool for any serious photographer. Since adding this to my studio, my confidence in the quality of my work has soared. I can’t imagine going back to my old setup now. This lighting solution is absolutely worth every penny and has significantly enhanced my photographic capabilities.
Stellar!
This lighting setup is perfect for my needs. The lights are bright and provide excellent coverage for my shoots. It’s easy to assemble and adjust, making it versatile for different types of photography. The quality of the light is professional-grade, and I’ve noticed a significant improvement in my photos. The build is sturdy and durable, which is great for long-term use. Overall, this is an excellent addition to my studio, and I’m extremely satisfied with the results.
Great quality lighting, makes a huge difference in my photos. Easy to set up and very sturdy.
Exceptional lighting, easy setup, perfect for all my photography needs!
the lighting is decent but assembly was a bit tricky. overall, it works well for small studio shoots.
Absolutely love this lighting setup. It provides bright, consistent lighting that makes a huge difference in my photos. The setup process was straightforward, and the build quality is solid. The adjustable lights are perfect for customizing the lighting to fit any shoot. I’ve used it for both portraits and product photography, and the results are always professional and crisp. This kit has really elevated the quality of my work. Highly recommend it to anyone looking to improve their photography.
I love how easy this lighting setup is to use and assemble. The lights are incredibly bright and provide perfect, even lighting for all my photography needs. Whether I'm shooting portraits or products, the results are always stunning. The quality and consistency of the light make a huge difference in my photos. This is a fantastic addition to my studio.