SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've tried countless hair clips over the years, but these are by far the best. They're not just functional - they're fashionable too! The pink flowers add a pop of color that brightens up my day every time I catch sight of them in the mirror. And despite their delicate appearance, they hold my thick hair with ease and without causing any discomfort. A truly wonderful find!
These hair clips are just perfect! They hold my hair up all day without any discomfort, and the pink flowers add a lovely touch. I get compliments every time I wear them. 🌸
Cute
just got these clips they're adorable! the pink flowers really stand out and add a nice touch to my outfits plus they hold up my thick hair without any issues love it.
i love these flower claw clips they're so cute and surprisingly strong even on my thick hair definitely recommend.
Absolutely thrilled with this purchase. The floral design is charming and adds an elegant flair to my everyday look.
The cutest little accessory for my daughter's hair - she loves them! And they don't snag or pull at her fine strands which is a big plus 👍
These flower claw clips have quickly become an essential part of my daily routine. Their elegant design adds a touch of femininity to any outfit, while their strong grip ensures that even on windy days, my hairstyle remains intact. What's more, unlike other clips I've used before, these don't leave any painful indentations in my hair after wearing them all day long - what a relief!
Excellent
got these for my wife as a surprise gift she loved it said they were very comfortable to wear all day long also looked great in her hair i'm happy with the purchase.
these are honestly some of the best clips i've ever used not only do they secure your hairstyle but also provide an adorable pop of color 💖
recommend
I was skeptical about buying these because most clips slide out of my thin, silky locks...but not these ones! They grip well and stay put throughout the entire day. Plus, who can resist those pretty pink flowers? Not me!
These flower clips are a dream come true for me. They're not just pretty to look at, but also incredibly functional. My hair stays in place without any hassle and I've received so many compliments on them!