SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🔥 Absolutely love this portable pizza oven! It's been a dream of mine to make delicious, crispy pizzas at home and this device has made it possible. The setup was simple, the propane hookup convenient, and the rotating stone is genius - no more unevenly cooked pizza! I've had my fair share of burnt crusts but with some practice and heat adjustment, I'm now serving up perfect pies every time. Best purchase ages!
🌟 This portable pizza oven is a revelation! It's like having our own mini pizzeria at home. The rotating stone ensures even cooking and the taste is just unbeatable!
ok
It was so much fun to have at are base camp, in the back county. You get tired of the same old things being served every time you go in for a male. So this was a really nice change. We got everyone to made their own pizza which was fun to watch. This propane pizza oven is ideal for camping, family outings,backyard BBQing and just a change from the same old thing. It came with everything you needed to get started. No assembly was required. It came with the propane adapter hose for the oven to the propane tank recipe instructions and a very nice cover for the oven itself. We really have enjoyed this. It will definitely be a must go in our campout food box for the backcountry. We have unleashed a pizza monster when it comes to being able to make pizza now on the mountain. We are very happy with this product and we hope that many other people will be as well. I got this for My husband for Father's Day, I have recommended this to all of our friends and families. They just can't believe how well it works and how much fun it is and how easy it is to use. They just can't believe the price I paid for him because I got it on a daily deal.!!!! Bon appetit.
I was skeptical about buying this but I'm glad I did! The setup was straightforward and we've been enjoying perfect pizzas ever since.
No more takeout for us! We're loving experimenting with different toppings and doughs. This oven has definitely upped our pizza game!
👍 Impressed by how quickly this heats up compared to traditional ovens. Plus the propane gas system means no messy clean-ups afterwards.
Impressive
We've taken this on camping trips several times now, it's lightweight yet sturdy enough for outdoor use. Highly recommend!
Superb
😍 Took me back to Italy with one bite! This oven heats up fast and cooks even faster without sacrificing taste or texture. Just remember patience is key when mastering your technique - don't rush things or you'll end up with charred dough like me on my first few attempts 😅 But once you nail down your process (and trust me you will), be prepared for mouthwatering results each time.
Pizza night will never be the same again after trying out homemade pies from this fantastic little oven!
Worthwhile
😊 Super happy with this purchase. Quick to heat, easy to use, and makes delicious pizzas in no time. What more could you ask for?This compact pizza oven has been a hit at all our family gatherings - it's so much fun making personalized pizzas together.
Easy to assemble, simple controls and produces great results every time - can't fault it really.
recommend
ok
Absolutely love the convenience of being able to make authentic tasting pizzas right in my backyard using this handy gadget 🙌
outstanding
10 out of 10
Good Quality.
💯 This little gem has exceeded all expectations! The build quality is impressive for the price point and its compact size makes it easy to store when not in use. Heats up very quickly too which means less waiting around for that first slice of heaven. Yes, there's a bit of a learning curve but once you get the hang of it... oh boy does this thing deliver on flavor! Even though I wish it could accommodate larger pies, overall I'd highly recommend.
satisfying
No more takeout for us!
This gadget is a revelation! It's like having our own mini pizzeria at home. The rotating stone ensures even cooking and the taste is just unbeatable!