SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this foldable baby changing mat for a few weeks now, and it's nothing short of amazing. The material is ultra-soft cotton which feels incredibly gentle against my little one's skin. It provides comfort while ensuring that any messes are contained thanks to its waterproof backing. The best part? It's so easy to clean! A quick wipe down or a toss in the wash, and it’s as good as new. Plus, it folds down compactly making it perfect for travel - an absolute lifesaver when we're out and about. And let me tell you; this thing works just as well in winter as it does in summer keeping my baby cozy all year round.
The portability of this changing mat makes diaper changes a breeze even when we're out!
This changing mat has become an essential part of our daily routine with our newborn son. Its soft 100% cotton fabric is gentle on his sensitive skin while the waterproof backing keeps everything neat and tidy during those messy changes. What I appreciate most though is how portable and convenient it is – folding up neatly for storage or travel, fitting perfectly into any bag without taking up too much space.
We recently got this foldable baby changing mat & boy oh boy what difference has made! Not only does its 100% ultra-soft cotton feel wonderful on our daughter’s delicate skin but also the fact that you can easily fold & carry around makes life so much easier especially during travels
this thing's great! so handy and soft
I appreciate the unisex design - suitable for both my kids.
As a first-time parent navigating through countless diaper changes day & night having something like this portable waterproof pad at hand has truly been invaluable Not only does its unisex design make suitable for both boys & girls but the fact that it’s made from ultra-soft cotton & is waterproof means messes are contained and surfaces stay clean. Easy to wipe down or wash, compact enough to fit in any bag — this product ticks all boxes.
love how soft and gentle this changing mat is on my baby's skin
wipe or wash, cleaning is super easy
I bought this portable changing mat after reading some positive reviews online, but honestly, they didn't do justice to how great this product really is! Made from super soft cotton that feels plush against baby’s skin plus being waterproof makes cleanup simple either by wiping or washing — talk about convenience!
This changing pad has been so useful especially with its waterproof feature.
The foldable design of this mat makes storage super easy!
perfect size options available. love it!