SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This kit is absolutely essential for anyone into videography photography, great quality light and easy to use.
The four lamps are just perfect! They provide the right amount of light every time 🙌
i'm so thrilled with this purchase. it's made shooting in different conditions a breeze.
This soft kit is fantastic. The lights are so bright and easy to adjust.
I've got to say, these lights exceeded my expectations. A must-have for any professional photographer or videographer 👍📸
From unboxing to setting up - everything was smooth sailing with this lighting kit.
This product simply phenomenal! As someone who does a lot of video work at home, these lights have drastically improved the quality of my footage. They're super bright yet provide such soft illumination that makes every shot look professionally lit.
These lights are a game changer! They've taken my photography to the next level, and I couldn't be happier.
This kit is fantastic. The four lamps provide just the right amount of light for all my shoots.
👌
i never thought i'd find a lighting that was both affordable and high quality until i came across this one - it’s absolutely perfect!
recommend
Having struggled with poor lighting conditions in the past discovering this product was like striking gold! It's made such a difference to my photography – delivering perfectly lit shots every time whether indoors or outdoors. Not only does provide excellent light but it’s also incredibly easy to assemble which saves so much time on location.
If you're serious about your photography or videography, then you need these lights in your life. They're truly amazing 👍💡
If you're into photography or videography, this lighting kit is an absolute must-have
Great lighting kit! It's made a huge difference to my photos.
I'm absolutely thrilled with how well this product performs across various settings - its robust build ensures longevity while its superior brightness guarantees professionally-lit photos and videos every time. A fantastic investment for anyone serious about their photography or videography career.
Every now and then you come across a product that significantly improves your work – this professional four lamp softbox lighting kit is one such product! It delivers beautifully diffused light that brings out all details while minimizing harsh shadows plus it’s super easy to assemble which saves so much time on location.
I'm really impressed with these lights, they're perfect for my home studio 📸
this product has been a total game-changer for me - totally love it!
Satisfactory
This lighting kit is fantastic! It offers the perfect balance of brightness and softness, making my photos look professional.
i've been using this professional four lamp softbox lighting kit for a while now, and i have to say, it's one of the best investments i've made for my photography and videography setup. the softboxes provide beautiful, even light that's perfect for capturing professional-looking shots every time. i love how easy they are to set up and adjust, and the four lamps ensure that i always have plenty of light to work with, no matter the shooting conditions. the carrying case makes it easy to transport the kit to different locations, so i can set up my studio wherever i go. overall, i'm extremely happy with this lighting kit, and i'd recommend it to anyone looking to elevate their photography or videography game.
The four lamps provide just the right amount of light for all my shoots - couldn't be happier with this purchase 🙌
It's seriously transformed my photography and videography game. The softboxes provide beautiful, even lighting that's perfect for capturing stunning shots every time. whether i'm shooting portraits, product photos, or videos, this lighting kit always delivers incredible results. i love how easy it is to set up and adjust the softboxes to get the perfect angle and intensity of light. and with four lamps included in the kit, i never have to worry about running out of light, even in dimly lit environments. Overall, i'm extremely impressed with this lighting kit, and i'd highly recommend it to anyone looking to elevate their photography or videography setup. 🌟