SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must say I am thoroughly impressed by this pair of professional waterproof binoculars! As an avid stargazer, clarity and brightness are crucial to me, and these binoculars deliver just that. The BAK-4 Prism ensures high transmittance for brighter and clearer images, which combined with the fully multi-coated objective lens has significantly enhanced my stargazing experience. They're also waterproof (IPX7 rated), so I don't have to worry about damaging them in case of unexpected weather changes while observing the stars outdoors. Furthermore, they're made from a durable magnesium alloy making them lightweight yet robust - perfect for outdoor use! The 24mm eyepiece eases eye strain by providing a wide field of view ensuring more of the object is visible at the same distance. These binoculars are worth every cent! 👍👍
i've always been into birdwatching but never had an excellent pair of binoculars until now these ones are truly amazing with their powerful 10x magnification i can spot details on distant birds like never before plus thanks to their large 50mm objective lens objects appear brighter even when light conditions aren’t ideal
great product
These waterproof binoculars are an absolute gem for any nature enthusiast like me who enjoys birdwatching regardless of weather conditions. The superb optical performance coupled with durable construction makes them worth every penny spent!
superb quality
nice
Never thought watching birds could be so mesmerizing until i started using these top-notch waterproof binos! Whether rain or shine, they deliver consistently crisp and vibrant images making each observation session an unforgettable experience
recommend
The light transmission capabilities of these binoculars are simply remarkable! Even in low-light conditions, they provide bright and clear views which make them perfect for both day time birdwatching and night-time stargazing
I've been using this pair for weeks now and I'm still as impressed as the first day. The quality is top-notch - from sturdy construction to amazing optics, it's a product that truly delivers on its promises!
These binoculars have opened up a whole new world of stargazing for me. Their high-quality lenses bring out such fine details in celestial bodies that I feel like an astronaut exploring space.
The waterproof feature has made my birdwatching sessions so much more enjoyable during rainy days. Now, I don't need to worry about damaging my equipment while observing nature's beauty.
From the moment I unboxed these well-packed binoculars to when I first used them, every step was filled with pleasant surprises. The clarity they offer is just mind-blowing!
If you're looking for high-quality optics combined with great ergonomics then look no further than these fantastic pair of binos! They deliver sharp images without causing any eye strain even after hours of use.
These binoculars are a real treat! The clarity of the images is simply unmatched. They've taken my birdwatching to new heights.
Highly recommended!
everything's perfect!
fantastic quality
great
recommend it for sure
Absolutely satisfied with this purchase - from receiving a well-packed parcel to enjoying awe-inspiring views through its lenses
it’s an absolute joy to use!
ok
good
recommend