SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stylish design complements my bedroom decor beautifully.
No more motion transfer disturbances during sleep!
Gel memory foam keeps me cool throughout the night.
I love how effortlessly this queen-size fits on our bed frame. The tight top design gives it such a modern appearance too.
This mattress has been nothing short of amazing since day one! From offering ultimate comfort while aiding spinal health, to combining advanced features like low motion transfer (a blessing if your partner tosses and turns) and breathability – sweaty nights are history now! We also appreciate its safety measures like fire retardant technology which adds an extra layer of security during sleep time. On top of all these great features, let's not forget about its stylish white & black design that complements any bedroom decor seamlessly; plus being queen-sized means fitting standard frames effortlessly - making it a practical yet stylish choice for any home.
Sleek top design gives a modern touch to my room.
Fits effortlessly on the bed frame, looks elegant and classy.
This mattress has been great for my back health thanks to its supportive yet comfortable structure; exactly what I needed!
The elegant white and black design really complements my bedroom decor. Plus, knowing it comes with fire retardant technology makes me sleep even better at night.
Aids in spine health while providing ultimate comfort – perfect!
This 12-inch queen size is perfect for us! The pocketed coil type provides enhanced support which has made all the difference in our sleep quality.
This 12-inch queen size fits effortlessly on our bed frame, which was a huge relief! The tight top design gives it such a sleek appearance too. But what really stands out to me is the comfort – it’s like sleeping on a cloud yet with all the necessary support for spinal health.
Perfect blend of comfort and support, plus it's so stylish!
Pocketed coil type offers enhanced support for an uninterrupted sleep.
This mattress has made such an impact on our sleep quality! No more waking up when my partner moves thanks to low motion transfer feature; plus its breathability keeps us cool throughout the night. We are also impressed by its stylish design which adds an elegant touch to our room.
Elegant white and black color scheme enhances any bedroom décor.
No more sweaty nights thanks to its breathability. Love it!
The elegant white and black design of this mattress complements our bedroom decor. Plus, it fits perfectly on our standard bed frame.
Finally found a mattress that combines comfort and support with low motion transfer. No more waking up every time my partner moves in sleep!
This 12-inch queen size fits effortlessly on our bed frame which was such a relief after struggling with other models in the past. But what really stands out to me is how it combines comfort and support while ensuring minimal motion transfer - no more waking up when my partner moves!
This queen-size fits our bed frame perfectly - what a relief.
🛌👍
This mattress has been a dream come true! It's so comfortable and supportive, plus the gel memory foam keeps cool all night. A perfect find!
This mattress gives such a modern touch to our room.
I'm absolutely loving this mattress! The gel memory foam keeps things cool throughout the night - no more waking up feeling hot or stuffy. Plus, it's so comfortable and supportive, I struggle getting out of bed in the morning! The sleek design also adds a modern touch to our bedroom decor.