SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bed frame has truly exceeded my expectations. It's not just and squeak-free but also boasts an upholstered headboard that adds a touch of luxury to my bedroom Setting it up was a breeze too, done in under an hour!
super comfy
i was blown away by how quickly we managed to set up this bed frame - less than an hour! worth every single penny.
the built-in storage is genius – keeps all my bedtime essentials right at hand. goodbye clutter!
this queen size piece has transformed our bedroom into the coziest spot in the house. plus, those usb ports are such a bonus!
Can't get of this super comfy headboard! It's like having your own personal cloud to rest against while watching TV or scrolling through social media in bed. And let's not forget how stylish it looks - definitely a great addition to any bedroom setup.
Sturdy, stylish and squeak-free - this bed frame is an absolute winner!
I recently bought this queen-size bed frame and it has truly exceeded all my expectations! The first thing that struck me was the durable structure - a perfect blend of metal and wood, ensuring stability without any squeaks or shifts. It's not just sturdy but also aesthetically appealing, fitting seamlessly into my bedroom decor. But what really sets it apart is its practicality. The built-in storage in the headboard is such a game-changer, providing ample space for storing essentials like books and glasses at night. And let's not forget about those power outlets – two standard plug sockets and two USB ports keep my devices charged while keeping cords organized and out of sight. As someone who loves reading before sleeping, the comfortable upholstered headboard provides excellent back support too! Lastly, assembling this bed frame was surprisingly effortless; we were done in under an hour!
Durable structure plus cozy padding equals bedtime bliss. Highly recommend!
I purchased this bed frame for my granddaughter. It is very well made and appears it will be very sturdy. It is still in the box but I pulled it out and inspected it. Very nice looking she will love it. I can’t wait for it to get set up. The color is perfect.
Bought this bed for my son. Assembly was easy. The shelf on top of the headboard with the outlet and usb ports is a great feature. Definitely satisfied. Great product for a great price
It was so easy to put together only took me about 45 minutes and I don’t usually build things. It’s just like the pictures and very sturdy. My only problem with it was the box was pretty damaged when it got delivered no fault of the production. Worth every penny I spent on it other wise! 💕
My son loves this bed. The charging port was an added bonus. Great buy!
Took me FOREVER to put this damn thing together. Idk if it’s because I have a king size or what. But this wasn’t a 1 person job 😂 my son helped and it took us hours. But the end result is awesome and I love it.
Easy to assemble and great durability
I've been using this bed frame for about a month now and I must say, it's fantastic! The built-in outlets are so convenient, especially when my phone needs charging at night. Plus the storage headboard is perfect for keeping books and other knick-knacks. Very satisfied!
Wow, talk about value for money! Not only does this queen size bed frame look stylish in our bedroom but also offers ample storage space which was much needed. And those built-in outlets are just icing on the cake.
I'm absolutely loving this bed.
It’s sturdy, looks great and provides extra storage in the headboard that helps me stay organized.
This new addition to our home has made life so much easier - no more no more extension cords running across room as there are outlets right on it! 😊💖
Super happy with this purchase!! This bed not only fits perfectly into our decor style but also keeps everything tidy due to its additional storage capacity in the headboard.
As someone who loves reading before bedtime, I can't express how useful I find these shelves inside the headboard - from storing novels to glasses or even midnight snacks 😉
What a fantastic bed frame!
I was pleasantly surprised by how spacious the storage area in the headboard is – plenty of room for books, magazines or even spare pillows.
My wife and I can't stop raving about our new bed! The added bonus of built-in outlets means we can easily keep our phones charged without leaving our cozy nest.