SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Being elderly we needed something which was not only effective but also easy to use and boy does this fit the bill! Its cordless feature means no more tripping over wires while the app allows us to operate from comfort of our sun lounger.
i've been using mine for about two weeks now...it’s amazing how well it works plus having an app to control it is just icing on the cake 🎂
this vacuum cleaner makes maintaining our family swimming spot such a breeze 💨 really happy with how effective it is!
Absolutely love this gadget! 😍 The 15000mAh battery lasts forever and it's super easy to use with its accompanying app.
Absolutely thrilled with how well it works! The app control function is really handy and gives you peace of mind knowing that your pool will always be sparkling clean.
Bought one of these bad boys last month...best investment ever!!! Easy operation via phone application + long-lasting battery = perfect combo 👍👍👍
pretty good
it's like having a little robot helper for your pool! so smart and efficient...i love it 💖
The cordless design of this vacuum cleaner makes it super easy to maneuver around my pool. Plus, its app control feature allows me to monitor its cleaning process remotely which is fantastic!
This awesome device has made pool maintenance such a simple task now. With its cordless design and long-lasting battery life, I can just set it up and let it do its thing without any worries. And being able to monitor everything remotely through an application on my phone? That's just icing on the cake!
Unlike other noisy machines that can be quite annoying after a while, this one does its job silently in the background without causing any disturbances whatsoever. All these features combined make this vacuum cleaner an absolute lifesaver when it comes to maintaining my pool cleanliness levels at their peak! So if you’re looking for something reliable that will guarantee top performance every single time then look no further because trust me, this one won’t disappoint!
I have tried several different types of pool cleaners before but none have impressed me as much as this one. It's not just about being cordless or having an extended battery life; what sets this product apart is its seamless integration with modern technology through its innovative app control feature.
This product has made maintaining our swimming area such an easy task now. The powerful battery ensures long-lasting performance without any interruptions.
great cleaner
ok
This clever little gadget does all the hard work while I get to sit back and relax. Its cord-free design makes moving around super easy while the app lets me keep tabs on things from anywhere in my house.
I'm thoroughly impressed!
The convenience of controlling everything from your smartphone cannot be overstated enough when using this product. Plus, with a whopping battery capacity ensuring long-lasting performance without interruptions - what else could one ask for?
super product
I can't believe how much time this device has saved me. It operates quietly without needing constant supervision thanks to its intelligent features while ensuring thorough cleaning every time. Plus, being able to monitor everything remotely via an app is fantastic!
great
recommend
good quality
As someone who loves technology and convenience, this product ticks all boxes for me – Cord-free operation (no wires getting tangled or restricting movement), App-based controls (operate and monitor from anywhere), and a powerful battery (ensures long-lasting performance). It’s just perfect!
nice