SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally found something that caters to both – my love for modern design and passion for gardening. This stylish yet functional smart pot checks all boxes ✅
The convenience offered by this smart planter is unbeatable! Its easy connectivity allows me to monitor and adjust settings from anywhere using just an app on my phone - whether I'm at work or on vacation. My plants are thriving thanks to the precise sensors and AI technology which cater perfectly to their needs.
This product has taken all the guesswork out of plant care for me. With its AI technology and comprehensive detection range, it's like having a personal botanist at home taking care of my indoor garden.
My plants have never been healthier. The real-time and soil moisture monitoring features are fantastic, they've really helped me understand what my plants need. Highly recommended for any plant lover! 🌱
i love this thing!! 💚💚
Smart, sleek and a total lifesaver for my indoor plants!
The easy connectivity feature on this planter is truly impressive! Being able to control everything through an app on my phone makes plant parenting so much more convenient and enjoyable.
so this little gadget has completely changed how I garden. the constant updates on temperature and soil conditions? amazing! i can't believe how much easier it's taking care of my plants.
Impressive
🌿 This planter is a true companion for my plants. Love the real-time updates!
No more guesswork in gardening thanks to this amazing planter.
I'm impressed this product's ability to monitor both temperature and soil moisture in real time such a valuable tool for maintaining healthy plants. It's user-friendly too, which is always a bonus!
satisfactory
The constant updates on garden conditions from this little gadget have completely transformed my gardening experience! It's incredibly user-friendly and provides invaluable insights into temperature and soil moisture levels in real time. My plants have never looked healthier or happier - it’s like having a green thumb without even trying! A big thumbs up 👍 from me.
wow
this thing is awesome!! no more guessing when to water or where to place my plants because it tells me everything they need..
worth every penny
it's like having a green thumb without even trying...this gadget makes gardening so easy.
ok
Wow, this smart planter has been a total revelation! It's given my plants a new lease of life and I love how it keeps me updated with real-time temperature and soil moisture levels. No more guesswork for me - just happy, healthy plants. Can't recommend enough!
🙌
never thought i'd be so excited about a planter but here we are...the updates on the conditions of my garden? mind-blowing! it's like having a personal plant whisperer in your pocket.
Absolutely adore this smart planter! It's made caring for my plants a breeze.
amazing gadget
I'm thoroughly impressed by this little gadget's ability to keep track of both temperature and soil moisture simultaneously. It’s user-friendly too which is always an added advantage. A very valuable tool for all plant enthusiasts out there!