SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little device has been an absolute revelation for my home. I've always had issues with maintaining the right temperature and humidity levels, especially during the change of seasons. But ever since I started using this sensor, that's all in the past. It provides real-time data, which is incredibly accurate and allows me to make necessary adjustments on time. The alerts are a fantastic feature too - they warn me when things aren't just right so I can act accordingly. What's more impressive is how user-friendly it is; setup was super easy even for someone as technologically challenged as myself! And being able to monitor conditions from anywhere at any time? That’s convenience at its best! This sensor isn’t just a gadget; it’s become an essential part of my home.
Never knew I needed this gadget until I got one! It's super accurate and easy to use. 👍
Absolutely love the convenience of being able to monitor home conditions from anywhere, anytime. A must-have for every household!
I must say, this smart sensor has significantly improved my quality of life at home. It might seem like a small thing but knowing exactly what's going on in terms of temperature and humidity gives you peace of mind like nothing else can! The readings are precise and quick – no more waiting around or guessing games about your living environment anymore! Plus, it sends alerts directly to your phone if there are any significant changes you need to be aware of – talk about proactive monitoring! Another big plus was how simple it was to install - didn't have much trouble getting it up and running at all. Being able to check on things whenever I want from wherever I am adds another level of comfort too - truly makes this tool indispensable for every household!
Super helpful device! It's made maintaining my home conditions so much simpler.
ok
I'm impressed with the quick response time of this sensor - it provides real-time data which is a massive help.
no more guessing games about my home environment anymore because this little device does all that for me! thumbs up.
recommend
The alerts are a lifesaver! They let me know when things aren’t just right so I can adjust accordingly 🏠💕
This handy tool has been key in helping maintain optimal conditions in my house.
Superb
i've found peace of mind knowing exactly what's happening in my home at any given moment thanks to this sensor 😊
Easy setup, user-friendly interface and precise readings - couldn't ask for more from a temperature & humidity sensor.
A real game-changer in home monitoring. The alerts and accuracy of this sensor are top-notch!