SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alright, let's talk about baby products. You know, those multi-purpose gems that make life with a little one just a tad bit easier? Well, I've been all over them for ages now and I gotta say - this swaddle blanket slash bath towel combo is the absolute boss. First off, it's like ridiculously soft. My kiddo absolutely adores being wrapped in it after her baths. It's so gentle on her skin and she seems to love the feel of it against her body. And when you have an infant who’s not exactly thrilled about bath time ending, anything that makes drying off less of a struggle is a winner in my book! Now here comes the real kicker - this thing absorbs water at lightning speed! One minute your baby’s dripping wet and then bam! She’s dry as a bone before you even know what hit ya. Plus, it dries up super quick too which means no more dealing with damp towels lying around hours later. The size also hits the sweet spot perfectly; measuring 110x150cm gives enough coverage without turning into some bulky monstrosity that you can’t even fold properly. This thing wraps around my little one nicely without making me wrestle with extra fabric. And another big plus? Despite its plushness (which is seriously next level), it doesn't shed fluff like some other similar things I’ve tried in the past. So no worries about your babe inhaling fuzz balls or getting them stuck to their skin! So yeah folks, this swaddle blanket/bath towel combo has won me over completely – definitely worth checking out if you're looking for something practical yet comfy for your bubba.
Super soft, absorbent and perfect for my baby's sensitive skin.
This swaddle blanket is simply amazing. It's so soft, cozy and the perfect size for my little one. I also use it as a bath towel and it works perfectly! Couldn't be happier with this purchase. 😊
Love it!
absolutely love this product! its super soft, dries quickly after baths, and makes bedtime a breeze. truly a lifesaver.
I've been looking for something like this for ages - a 2-in-1 solution that saves me space in my diaper bag but still gives my baby all the comfort he needs during nap time or after his bath.
Fantastic
this is one of those must-have items you never knew you needed until you got it! The material is so gentle on baby's skin and absorbs water really well 🙌
Versatile product! Makes bath time and nap time so much easier.
Best decision ever made was buying this versatile piece of fabric! Not only does it make swaddling easy peasy, but also doubles as an efficient towel post-bath times - quick drying and ultra-comfy!
who would have thought? A blanket that can double up as a towel too? And oh boy, does it do both jobs well...the softness, absorbency...just wow 👍👍
Great size, gentle on skin. Perfect swaddle blanket and towel combo!
I've tried many baby products before, but this swaddle blanket/bath towel combo takes the biscuit! It doesn't shed fluff like others I’ve used which is fantastic. The quick-drying feature makes bath times less stressful – say goodbye to damp towels lying around! A total winner in my book.