SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this microfiber bath mat has been a fantastic addition to my bathroom it offers a wonderful balance of softness, absorbency, and aesthetic appeal the plush microfiber feels gentle and luxurious on my feet and quickly absorbs water helping to keep the bathroom floor dry and safe the floral pattern adds a fresh, cheerful touch that brightens the entire space without feeling overwhelming the mat is lightweight and easy to clean, washing and drying without losing any softness or vibrant color the backing provides excellent non-slip grip on tile floors which is essential for preventing accidents i appreciate how well the mat holds up after repeated use and washing maintaining its cushion and brightness it’s comfortable, practical, and stylish making it a smart and beautiful choice for any bathroom setting
i’m really happy with this bath mat the microfiber fabric is soft and luxurious feeling underfoot and absorbs water very well which keeps my bathroom floor dry and safe the floral print is bright and cheerful but not overwhelming it adds a nice pop of color to the room the mat dries quickly after washing and remains soft and vibrant even after repeated use the non-slip backing holds it securely on my tile floor so there’s no sliding it’s easy to maintain and has become a stylish, functional addition to my bathroom
i’m so pleased with this microfiber bath mat it’s the perfect blend of practicality and aesthetic appeal the soft, absorbent microfiber feels gentle and cozy underfoot while the floral design brightens up the bathroom with a touch of elegance and freshness the mat dries quickly after use preventing sogginess and odors it’s lightweight and easy to wash without losing its plush texture or vibrant colors the non-slip backing ensures it stays firmly in place on tile floors which is important for safety the thickness of the mat adds comfort and warmth making it a pleasure to use daily it has held up very well after multiple washes without any fading or shedding it’s definitely become a staple in my bathroom
quick-drying mat with beautiful flowers, super comfortable and cozy
i couldn’t be happier with this bath mat the soft microfiber fabric is incredibly plush and comforting underfoot providing a cozy feel every time i step out of the shower or bath what impresses me most is its excellent absorbency it soaks up water quickly and dries fast enough to prevent that unpleasant soggy feeling or risk of mildew which is a huge plus in a busy household the floral design is beautifully done — vibrant yet subtle enough to add charm without overpowering the bathroom decor the mat is thick enough to provide a cushioned layer while remaining lightweight and easy to clean i’ve machine washed it several times and the colors remain bright and the texture soft the non-slip backing is reliable, holding the mat firmly in place on my smooth bathroom floor reducing any chance of slips or falls overall it’s a perfect combination of style, comfort, and safety making it a fantastic addition to my bathroom and definitely worth recommending
plush
cozy
soft microfiber feels wonderful, floral design adds perfect bathroom charm
i really enjoy how soft and plush this mat feels underfoot the microfiber fabric absorbs water quickly keeping the bathroom floor dry and safe the floral print is cheerful without being overwhelming and adds a nice decorative touch it’s easy to wash and dries fast making it low maintenance plus it stays put well thanks to the backing