SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What I love most about this leash is its versatility. It works great for both training sessions and daily walks with my dog. The comfort handling feature also makes those longer outings much more enjoyable.
The padded handle makes walks so much more comfortable. No more sore hands, finally!
This is an ideal choice for active outdoor lifestyles. My dog and I are always on the go, and this leash keeps up with us.
👍 Safety first! The reflective feature on this leash gives me peace of mind during our evening walks. 👍
no capital letters in sight but i have to say - best purchase ever. it's weather-resistant and just perfect
it's versatile enough for training sessions as well as daily walks. Love it!
the comfort handling is such a relief during long treks with my energetic labrador
😊Anti-bite design? Yes please! Now I don't have to constantly replace leashes because of my little chewer. 😊
even in low light environments, we're visible thanks to the reflective nylon feature.
The padded handle is a game changer for those long walks in the park.
I've been using this leash for a few weeks now and it's fantastic. The anti-bite design is perfect for my puppy who loves to chew everything in sight. Plus, the padded handle is super comfortable during our long walks.
this one has been great for training sessions versatile use indeed!
This leash has become an essential part of our active outdoor lifestyle. Its weather-resistant material can withstand any condition we face on our adventures, while the reflective feature ensures safety when we're out late.
I'm loving this leash! It's super durable and the anti-bite design is a lifesaver for my chew-happy pup.
Great leash, perfect for my dog who tends to chew through everything. The anti-bite design really works!
I've finally found a leash that can stand up to my pup's teething phase thanks to its anti-bite design.
Perfect for all seasons, rain or shine. This leash doesn't disappoint.
🐾Perfect all-rounder - durable, comfortable and safe! What more could you ask for?🐾
Really impressed with the durability of this leash. It's survived all kinds of weather and still looks good as new.