SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently got this woven straw shoulder bag and it's been an absolute summer delight! The half-moon design is unique, giving the bag a quirky yet stylish look that stands out in any crowd. It's made of straw which not only screams 'summer', but also adds a natural appeal to my outfits. What I love most about it is its practicality - despite being lightweight, it offers ample space for all my essentials without feeling bulky or heavy. Whether I'm on a beach trip or just strolling around the city, this bag has proven to be incredibly versatile. Plus, the compliments have been pouring in non-stop from friends and even strangers! It’s definitely more than just an accessory; it's become part of my summer identity. So if you're looking for something chic with a touch of boho-vibe that can carry your world while making heads turn wherever you go - look no further! This might just be the perfect addition to your wardrobe.
Just got my new bag and I'm over the moon! 😍 It's super chic, lightweight and surprisingly roomy. Perfect for carrying all my summer essentials. Plus, it's made of straw which gives it an authentic summery vibe.
Stylish and practical, this bag perfectly complements my summer outfits! 👜🌞
I can't get enough of this woven straw bag! The half-moon design is not only unique and stylish, but it also offers a generous amount of space for all my daily essentials. Plus, the lightweight material makes it super comfortable to carry around. Whether I'm heading to the beach or exploring the city streets, it's become my favourite summer accessory.
Love it!
this is a must-have item for anyone who loves fashion with a touch of natural appeal. i've received so many compliments on its unique half-moon design. not to mention how practical it is - fits everything i need without feeling bulky or heavy.
This woven shoulder bag is the ultimate summer accessory. So chic!
I adore this shoulder bag! The woven straw material screams summer and the half-moon shape adds a quirky twist to any outfit. Practicality meets style in this gem!
What a fantastic find! This shoulder bag has been an absolute joy to use - from its quirky half-moon shape that stands out in any crowd, to its practicality with room for everything I need on-the-go. And let's not forget about how lightweight and comfortable it feels even after hours of carrying around. It truly embodies what summer should feel like: effortless, fun and chic!
Perfect mix of fashion and function! The design is simply irresistible.
wow... just wow 🤩 never thought I'd fall head over heels for a bag like this one but here we are! from beach trips to city strolls, it’s been nothing short of perfect 👌
The ideal companion for beach trips and city strolls alike. 💕
The epitome of boho-chic! This woven straw bag has become my go-to accessory as soon as the sun shines out. Its versatile look goes well with almost every outfit in my wardrobe while providing ample space for all my belongings.