SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I'm a student dealing with stress and social dynamics, and these habits have been invaluable. I've learned how to respond intentionally instead of reacting impulsively.
This digital download is amazing! It's not about fixing yourself but about small consistent upgrades that compound over time. Love it!
The EQ Power-Up Checklist is fantastic for personal growth! It's helped me deepen relationships—with myself and others. Would highly recommend.
The 7-Day EQ Sprint included as a bonus was the perfect way to jumpstart my progress – really appreciated those daily mini-challenges 😊
It’s like having emotional intelligence training in your pocket every day - super practical format you can save or print out for daily reminders 👍
Loving this checklist! Each habit takes just minutes a day so building emotional intelligence doesn't add stress – it actually reduces it 🙌
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Love this download! The daily habits are easy to incorporate into my routine and I'm already noticing a difference in my self-awareness. It's like tuning into a radio frequency that was always there, but I just wasn't aware of.
The EQ checklist is fantastic for building empathy. Listening deeply and reflecting feelings have become second nature now. No more unsolicited advice from me!
This digital guide has been so helpful as a student dealing with stress and social dynamics. The habit of reframing setbacks really helps keep things in perspective.
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As someone who used to react impulsively, learning how to respond intentionally has been life-changing thanks to this checklist 😊.
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Simple, clear, and practical advice. I do wish there were a few more examples for each habit. That said, it’s a great resource and well worth using daily
My relationships are deeper than ever before since using the emotional intelligence training toolkit, both with myself and others ❤️
This isn’t about fixing yourself; it’s about making small consistent upgrades over time which make huge differences eventually 💪🏼