SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love how practical this guide is - sticking it on the fridge keeps all these great tips at eye level and reminds me daily of what my goals are.
My favorite bit was treating food as the first step in skincare routine... mind blown 🤯 So simple but makes perfect sense.
No more guesswork at the grocery store, thanks to this list. Shopping for skin-friendly foods just got easier.
I love the practical advice in this guide
i'm not usually one for writing reviews but i just had to share how much i loved using this printable! every meal feels like a mini pampering session for my face now 😄
this isn’t just about improving your skin, it’s about adopting healthier habits overall. A minor issue though: some of the foods recommended aren't easily available where I live, but there were plenty alternatives suggested too which worked out fine.
The mindful eating tips are fantastic! They've really helped improve my relationship with food.
The Glow-Up Grocery & Habit Checklist taught me more than any fancy dermatologist ever did about caring for my skin from within. Thanks to its advice, even without makeup, I feel confident stepping out with radiant skin!
My skin is glowing and it's all thanks to this guide. Easy, actionable steps for the win!
Totally digging the beauty synergy tips section – who knew pairing vitamin C-rich foods with sunscreen could boost collagen and block environmental damage? 🍊+☀️=💪
The mindful eating tips are so good! They’ve really made me more aware of what I’m eating and why.
This guide is like having a personal nutritionist on call 24/7! My skin feels amazing now that I'm feeding it right - can't thank this checklist enough.
Who knew hydration could make such a difference? My complexion has never looked better.
I was pleasantly surprised by how much difference mindful eating makes to your skin health. The Skin-Loving Grocery List is now my go-to for all shopping trips!
This guide has made eating healthy so easy and fun - my skin is glowing!
Who knew skincare started in the kitchen?! This guide did an excellent job of explaining just that with practical steps to follow.
It’s not always easy sticking to new habits but this guide makes it fun and simple! My only gripe would be some items aren’t too budget-friendly where I live but hey, there’s plenty else to choose from 😁
My skin's been thanking me ever since I started using this checklist. It’s a total game changer!
The grocery list is a game-changer - shopping for healthy foods has never been simpler.
If you're looking for a holistic approach to skincare, then look no further than this checklist. From diet changes to lifestyle tweaks – everything you need is right here!